Verified Account FAQs

What is the Neighbors App and who can use it?

Neighbors is a free app designed to help communities connect and stay informed about what’s going on around them – whether they own a Ring device or not. We created Neighbors as a place for residents to share important community information, and receive official updates from official sources such as their local organizations.

Can I use my Verified User account on my mobile device (i.e. iPhone or Android)?

Yes, Verified Accounts can be accessed on both iPhone and Android smartphones by going to https://publicsafety.ring.com on your smartphone’s browser.

Who can setup a Verified Account?

Verified Accounts are available to a variety of organizations, including Police Departments, Sheriff’s Departments, Fire Departments, Emergency Management Agencies, Local Government entities, and their affiliated departments.

Will I know how many Ring cameras are located in my jurisdiction while using Verified Account?

For privacy purposes, Ring does not disclose this information

Will I know how many residents use Neighbors in my jurisdiction?

For privacy purposes, Ring does not disclose this information

How can I deactivate my account?

Email Publicsafetysupport@ring.com to request your account be deactivated

Do I need an official organization email address to sign up for a Verified Account?

Yes, an official organization email address is required. We do not accept gmail, yahoo, etc.

Can I use the same email address for my Neighbors Verified Account and Ring and/or Neighbors App?

Verified Account users are required to utilize their official organization email address when accessing their Verified Account. If your official organization email address is currently being used on the Ring/Neighbors App, you will need to update it with your personal email address.

Do all organization users have access to every feature available in my Verified User account?

No, there are different levels of access. Admins have access to all features, while non-admin users have limited access based on permission types set by their organizations admin.

Can an organization have multiple admin accounts?

Yes

How can my colleagues set up Verified Account profile?

Please direct your colleagues to your organizations Verified Account admin(s) to help them create their accounts.

Will I be able to tell how many residents are viewing my posts on Neighbors?

Yes, Verified Account users can view this information located in their Reporting Dashboard.

How long does it take for an invitation to setup a Verified Account to expire?

Invitations expire after 90 days.

How can I request a new invitation to join my organizations Verified Account?

If your invitation expired to join your Verified Account, please reach out to your organizations admin to request a new invitation.

Do posts published in Neighbors go through an approval process before being published?

Yes, any post that violates our Community Guidelines does not make it to the Feed.

Can I edit or delete a post that I've made?

Once a post is published. Verified Users are unable to edit or delete it themselves.

How can I request a post to be removed from the Neighbors App?

You can reach out to communityalerts@ring.com.

If my post was tagged as the wrong post category, what can I do?

You can reach out to communityalerts@ring.com.

How many images can I add into my post?

You can upload up to five images or videos at a time.

What's the max character limit for Posts?

The maximum is 2,500 characters.

What's the upload limit for attaching a file to a post?

Image size must be between 10 KB - 30 MB Video size must be between 2 MB - 30 GB

What file types are supported for attaching a video to a post?

Supported file type is MP4 only.

What file types are supported for attaching a image to a post?

Supported file types are JPG, JPEG, PNG

What will my display name be when I create a post

For posts, your organizations name will be displayed (ex: City of Friendsville ).

Can I send a post outside of my jurisdiction?

No, Verified Accounts can only send post to there Entire Jurisdiction and post to specific locations that falls within their jurisdiction.

What will my display name be when I create a leave a comment?

For comments, your title, last name, and organization name will be displayed (ex: Director Smith - City of Friendsville )

Can I message a resident directly?

No, residents cannot be messaged directly, however you may leave your contact information on any post or comment for residents to reach out.

What's the maximum character limit for comments?

The maximum is 1,000 characters.

Can I filter my feed?

Yes, the Feed can be filtered by time range, area and category (Safety and Security, Community Engagement, Weather, Transportation and Traffic, Wildlife and Environmental issues, Lost and Found Pets, and Ring Team)

Can I see post from residents outside of my jurisdiction?

No, Verified Accounts can only see what their specific residents voluntarily share into the Neighbors app.

Can I download a video that a resident voluntarily share into the Neighbors app?

No, to download a video, Verified Account users need to leave a comment on the specific post asking if the poster could download and email the video directly to them.

Who do I send legal process to?

Please refer to the Legal Guidelines on Ring.com for details.

Who do I reach out to if I have an emergency request?

Please refer to the Legal Guidelines on Ring.com for details.

What information is required for the legal process?

Please refer to the Legal Guidelines on Ring.com for details.

How long does a preservation request preserve videos for?

Please refer to the Legal Guidelines on Ring.com for details.

When a residents shares their videos to the Neighbors App, can I use that video as evidence and/or post those videos publicly?

Please refer to the Legal Guidelines on Ring.com for details.