Troubleshooting Guide for Posts and Comments

Are you encountering problems with your posts or comments on your Verified Account? Here's a quick guide to address common issues and find solutions:

1. Post Removal:

   1. To delete a post you’ve created (note: only the poster can delete their own posts), follow these steps:
      • Open the post you've created
      • Click on the three horizontal dots (⋯) menu
      • Select "Delete"

2. Editing Posts:

   1. Once a post is published, it cannot be edited. Please ensure accuracy before posting.

3. Post/Comment Not Appearing:

   1. All posts are moderated 24/7. Please allow some time for moderation processes to take effect.
   2. If your post/comment does not appear after a few minutes, please reach out to our support team at

      communityalerts@cs.ring.com

4. Flagging a Possible Scam Post or Comment:

   1. To report a potential scam post or comment made by a resident, please email

      communityalerts@cs.ring.com

      . Provide detailed information about the issue along with the URL links to the posts for review.

5. Issues with Uploading Images/Videos:

   1. Check File Compatibility and Size
      • Does your file type match the supported formats? (JPG, JPEG, PNG for images, MP4 only for videos)
      • Consider compressing the file., if file size exceeds:
        • Image: 10 KB - 30 MB
        • Video: 2 MB - 30 GB
   2. Address Browser Issues
      • Have you tried uploading in an incognito or private window? This can rule out browser extensions or cache issues.
   3. Clear Cache and Cookies
      • Have you cleared your browser's cache and cookies recently? Built-up data can sometimes interfere with uploads.
      • Follow the specific instructions for your browser on how to clear cache and cookies.
   4. Try a Different Device or Browser
      • If possible, try uploading from a different computer or mobile device. This can help identify device-specific issues.
      • Test uploading with a different browser, even if it's not your usual choice.

6. Post Denial:

   1. If your post was denied, please review our community guidelines located

      here

      to ensure compliance. Adherence to these guidelines is crucial for maintaining the integrity of our community.