Person reviewing their Neighbors app feed on a mobile phone.

Troubleshooting Guide for Posts and Comments

Are you encountering problems with your posts or comments on your Verified Account? Here's a quick guide to address common issues and find solutions:

  1. Post Removal:

    1. We understand mistakes happen when posting, while we want to make sure your community has the correct information, simply send an email to
      with the URL link of the post to facilitate removing incorrect or incomplete information.

  2. Editing Posts:

    1. Once a post is published, it cannot be edited. Please ensure accuracy before posting.
    2. If you need to remove your post, simply send an email to
      with the URL link of the post that needs to be removed.

  3. Post/Comment Not Appearing:

    1. All posts are moderated 24/7. Please allow some time for moderation processes to take effect.
    2. If your post/comment does not appear after a few minutes, please reach out to our support team at

  4. Flagging a Possible Scam Post or Comment:

    1. To report a potential scam post or comment made by a resident, please email
      . Provide detailed information about the issue along with the URL links to the posts for review.

  5. Issues with Uploading Images/Videos:

    1. Check File Compatibility and Size
      • Does your file type match the supported formats? (JPG, JPEG, PNG for images, MP4 only for videos)
      • Consider compressing the file., if file size exceeds:
        • Image: 10 KB - 30 MB
        • Video: 2 MB - 30 GB
    2. Address Browser Issues
      • Have you tried uploading in an incognito or private window? This can rule out browser extensions or cache issues.
    3. Clear Cache and Cookies
      • Have you cleared your browser's cache and cookies recently? Built-up data can sometimes interfere with uploads.
      • Follow the specific instructions for your browser on how to clear cache and cookies.
    4. Try a Different Device or Browser
      • If possible, try uploading from a different computer or mobile device. This can help identify device-specific issues.
      • Test uploading with a different browser, even if it's not your usual choice.

  6. Post Denial:

    1. If your post was denied, please review our community guidelines located
      to ensure compliance. Adherence to these guidelines is crucial for maintaining the integrity of our community.

Last updated 3 months ago
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