A Ring Video Doorbell owner applying settings to their Ring account in the Ring app.

Troubleshooting Ring Notifications for Apple iOS Devices

If your iOS device isn't getting Ring notifications, or the notifications are delayed, try the steps below.

Turn on notifications for your iPhone or iPad.

  1. Open
    Settings
    app on your iOS device.
  2. Search "Ring" and select
    Ring
    .
  3. Tap Notifications.
  4. Turn on
    Allow Notifications
    .

Enable notifications for Ring and check if your Ring device is online

You won't get notifications if your device is not connected to wifi. Check if your Ring device is online by checking Device Health in the Ring app:

  1. Open the Ring app.
  2. Go to the
    menu
    (≡)
    and tap
    Devices
    .
  3. Tap the device you want to check.
    • Make sure your Ring Alerts, Motion Detection, and Motion Alerts are toggled
      on.
  4. To check your wifi connection, tap
    Device Health.
    • Under
      Network
      , you'll see your
      Signal Strength
      RSSI number. If your Signal Strength is in red, tap the question mark icon to find some additional troubleshooting steps.

Learn more about why your Ring device may be offline

Reboot your phone or tablet

Turn your mobile device completely off and back on again.

Make sure Do Not Disturb is off

How to turn off Do Not Disturb on your iOS device.

If you have an Alarm, make sure you’re subscribed to a Ring subscription plan

Ring Alarm users can get notifications in the Ring app with a compatible Ring subscription. If you have an Alarm and are not receiving app notifications, make sure your subscription is active.1

Get rid of persistent New Features Notification 

If your New Features notifications won't go away, you can manually clear them in the Ring app.

  1. Tap on
    What's New
    in the Ring app.
  2. Then, tap the icon with a check mark in it on the top right of the
    Dashboard.
  3. Tap
    Mark as Seen
    .

Managing notification settings on different mobile devices

If you activate notifications on your mobile phone, they will not be automatically activated on your tablet. You need to manually set your notification settings on each device connected to your Ring account.

1
Ring Alarm and all Ring Alarm accessories require a compatible Ring subscription (sold separately) for digital arming/disarming and certain other in-app features.
Last updated 2 weeks ago