Troubleshooting Ring Notifications for Apple iOS Devices

If your iOS device isn't getting Ring notifications, or the notifications are delayed, try the steps below.

Turn on notifications for your iPhone or iPad.

1. Open

   Settings

   app on your iOS device.
2. Search "Ring" and select

   Ring

   .
3. Tap Notifications.
4. Turn on

   Allow Notifications

   .

Enable notifications for Ring and check if your Ring device is online

You won't get notifications if your device is not connected to wifi. Check if your Ring device is online by checking Device Health in the Ring app:

1. Open the Ring app.
2. Go to the

   menu

   (≡)

   and tap

   Devices

   .
3. Tap the device you want to check.
   • Make sure your Ring Alerts, Motion Detection, and Motion Alerts are toggled

     on.
4. To check your wifi connection, tap

   Device Health.
   • Under

     Network

     , you'll see your

     Signal Strength

     RSSI number. If your Signal Strength is in red, tap the question mark icon to find some additional troubleshooting steps.

Learn more about why your Ring device may be offline

Reboot your phone or tablet

Turn your mobile device completely off and back on again.

Make sure Do Not Disturb is off

How to turn off Do Not Disturb on your iOS device.

If you have an Alarm, make sure you’re subscribed to a Ring subscription plan

Ring Alarm users can get notifications in the Ring app with a compatible Ring subscription. If you have an Alarm and are not receiving app notifications, make sure your subscription is active.¹

Get rid of persistent New Features Notification 

If your New Features notifications won't go away, you can manually clear them in the Ring app.

1. Tap on

   What's New

   in the Ring app.
2. Then, tap the icon with a check mark in it on the top right of the

   Dashboard.
3. Tap

   Mark as Seen

   .

Managing notification settings on different mobile devices

If you activate notifications on your mobile phone, they will not be automatically activated on your tablet. You need to manually set your notification settings on each device connected to your Ring account.