White Ring security camera on wooden surface against dark background

Stick Up Cam (2nd Gen), Wired Displays Red Light While Turning On

If your Stick Up Cam (2nd Gen), Wired is displaying a red light when you first power it up, the following troubleshooting steps may help solve the problem: 

Troubleshooting

  • Make sure that you are using one of the wires/power adapters that came with the unit. Third-party cables have been known to cause issues.
  • Be sure to run through these troubleshooting steps twice using both the indoor and outdoor cables to rule out an issue with the cables. 
  • Check your power outlet to make sure that it's powered on before you plug in your cable.
  • Check that the cable connection is tight in the outlet.
  • Perform a reset on your Stick Up Cam, Wired by pressing and holding the orange button next to the ethernet adapter for 30 seconds.
  • Let the camera run through the startup sequence and give it time to update its firmware.

Last updated 1 year ago