Community Requests

What is Community Requests?

Community Requests is a privacy-protected service that enables local public safety agencies to request help from the community and securely collect and manage digital evidence.

Public safety agencies can publish a Community Requests in the Neighbors feed asking community members within a specific area to share Ring video footage or information that may help their investigation.

Videos you choose to share in response to Community Requests go directly to Axon Evidence, a secure evidence management system, where they can be verified for authenticity and integrity. This creates a complete audit trail of how and when the evidence submitted was collected.

Participation is always voluntary, and public safety agencies can only see what you choose to share.

Learn more about the Introduction of Community Requests in Neighbors in our blog post.

How Community Requests Works

1. When a crime is reported, local public safety agencies who are Verified and Axon Evidence users can submit a Community Requests. Each request must include:
   • Details about the incident
   • The date and timeframe for the requested footage
   • The investigator’s contact information
   • A map showing the area the request covers
   • A unique investigation code
2. The request appears publicly on the Neighbors feed, and Ring users within the designated area receive a notification and an email.
3. As a Ring camera owner, you decide what happens next. You can share relevant video clips if you want to help, or simply ignore the request. No information about who has viewed the post or chosen not to respond is shared with the requesting agency. No information is shared with public safety agencies about who has viewed a post, nor who has chosen not to respond. The choice is entirely yours.

What You’ll See In The Neighbors Feed

When a Community Requests is published, you will see the request appear directly in your Neighbors feed if you live in the selected area. You'll also receive a push notification and an email. The post will indicate that it is a Community Requests.

How You Can Respond

When a Community Requests is posted to the Neighbors feed, Ring device owners in the selected area will see the post and a button labeled "Choose Videos to Share."

You can review your recorded Ring videos from the requested timeframe and select relevant videos that you wish to share. Selected videos are uploaded securely and sent directly into Axon Evidence for the requesting agency to review. You can also contact the investigator directly by phone or email using the contact information provided in the post.

Important Note: When a Ring customer voluntarily shares video footage, their home address and the email address associated with their Ring account are automatically provided to the investigator along with the video.

If you don't have a Ring camera, you will also see Community Requests in your Neighbors feed. You can:

• View all request details
• Leave comments on the request
• Contact the investigator directly by phone or email

Participation is always voluntary. You are never required to share any information or video footage related to Community Requests.

Disabling Community Requests Posts

Community Requests let public safety agencies request help from the community during investigations. Participation is always voluntary. If you prefer not to see these posts in your Neighbors Feed, you can turn these posts off while still receiving other neighborhood updates.

To disable Community Requests posts in your Neighbors Feed:

1. Open your

   Neighbors Feed

   .
2. Tap

   Feed Settings

   .
3. Scroll to

   Post Categories

   .
4. Find

   Community Requests

   and

   deselect

   it.

Once deselected:

• Community Requests posts will no longer appear in your feed.
• You will stop receiving notifications for these posts.
• Other post categories in your feed remain unaffected, but you can adjust them here as well to tailor your feed to your preferences.

Visit the Customizing Neighbors app notifications and feed article on Ring Help for more information on how to manage these settings.

Frequently Asked Questions

Does Ring automatically share my videos with public safety agencies?

No. Your Ring camera footage is never automatically shared with public safety agencies when they make Community Requests. If the Community Requests is within your neighborhood, you will see the request in your Neighbors feed. You can choose to respond to the request if you have relevant videos to share. Only videos you specifically select to share are sent to the requesting agency.

Can public safety agencies see who declined to share videos?

No. Responding to a Community Requests is completely optional. No information about who has viewed the post or chosen not to respond is shared with the requesting agency.

Who can create Community Requests?

Only local public safety agencies with Neighbors Verified accounts can create Community Requests. This includes city and county law enforcement agencies and fire departments. Community Requests must be created by the investigating agency for its own investigation. For additional information, visit Who can set up a Neighbors Verified account.

How can I turn off Community Requests posts?

You can disable Community Requests in your app settings. Within your Neighbors Feed settings: Navigate to the Neighbors Feed → Feed Settings → Opt out of the Community Requests Post Category. To disable emails, visit Control Center in the Ring app → Public Safety → Opt out of Community Requests Email Notifications.

Who has access to the footage I choose to share?

Any video submitted is securely transferred to Axon Evidence, where access is controlled by the requesting public safety agency.

Can I retract or request deletion of shared footage?

No, once the video is shared, it cannot be retracted or deleted.

How long can I upload video after a Community Requests is published?

Ring users have up to 60 days to respond to Community Requests. After 60 days, the post remains visible, but no new videos can be submitted through the Community Requests.

Will this affect my current Ring subscription?

No, there is no impact to your current Ring subscriptions.