Troubleshooting and light patterns for Ring Smart Light Remote

Ring Smart Light Remote lets you send a custom message or trigger a routine from anywhere in your home. Use this article to troubleshoot common issues and identify LED light patterns.

Troubleshooting

Issues scanning the QR code

Make sure your mobile device operating system (OS) is up to date.
Make sure the camera lens on your mobile device is clean and free of debris.
Make sure the QR code on Smart Light Remote is not damaged, dirty, or covered in debris. Wipe it with a damp cloth or paper towel if needed.
Make sure there is proper lighting in the room. If the room is dark, turn up the lights or move to a more well-lit area.
If the in-app QR scan continues to fail, use your mobile device's native camera to scan the QR code. This will open the Ring app with the QR code already scanned.
If these steps do not resolve the issue, contact Ring Customer Support.

Resolve software update failures

Update your mobile device operating system (OS). Software updates use Bluetooth Low Energy (BLE) and require a current OS version.
Stay within one to five feet of Smart Light Remote during the update. BLE is short-range.
Install fresh batteries. If Smart Light Remote was previously set up, replace the batteries and try again.
Power cycle Smart Light Remote: Remove the batteries, wait 10 seconds, re-insert them, and try again.
If the issue persists, contact Ring Customer Support for further assistance.

Smart Light Remote is stuck in Waiting to Join

If Smart Light Remote remains in a Waiting to Join state for five minutes or more:

Make sure Smart Light Remote has fresh batteries. If Smart Light Remote is new, the batteries should be fully charged. If it was previously set up, replace the batteries and try again.
Power cycle Smart Light Remote: Remove the batteries, wait 10 seconds, re-insert them, and try again.
If you have a supported Sidewalk bridge or gateway nearby, move Smart Light Remote closer to it.

Smart Light Remote goes offline

If Smart Light Remote shows as offline in the Ring app:

Make sure Smart Light Remote has fresh batteries. Replace the batteries and try again.
Power cycle Smart Light Remote: Remove the batteries, wait 10 seconds, re-insert them, and try again.
If the issue persists, contact Ring Customer Support.

Key reminders

Smart Light Remote sends a message to the Ring cloud when pressed. Make sure your Ring Alarm is connected to the internet for the button to work.
The device serial number (DSN) is located on Smart Light Remote label.

Light patterns

Startup: Green, blinks twice rapidly

Smart Light Remote is starting up.

Animation of green LED blinking twice rapidly on Smart Light Remote during startup.

Setup mode: Green, blinking slowly

Smart Light Remote is in setup mode and ready to connect to your network. This lasts up to 10 minutes.

Animation of green LED blinking slowly on Smart Light Remote in setup mode.

Successful setup and update: Green, solid (three seconds)

Smart Light Remote has been set up or updated successfully.

Animation of green LED solid on Smart Light Remote after setup complete and OTA update successful.

Setup timeout: No LED

Smart Light Remote was not set up within the time limit. The LED turns off.

Animation of no LED on Smart Light Remote.

Factory reset in progress: Green, blinking rapidly

Smart Light Remote is performing a factory reset. Continue holding the setup button for 10 seconds.

Animation of green LED blinking rapidly on Smart Light Remote during factory reset.

Factory reset complete: Red, solid (one second)

Smart Light Remote has been reset successfully and will reboot into setup mode.

Animation of red LED solid on Smart Light Remote after factory reset complete.

Network disconnected: No LED

Smart Light Remote is not connected to the network. There is no LED behavior.

Animation of green LED solid on Smart Light Remote when button is pressed and message is sent.

Post registration reboot: No LED

Smart Light Remote is rebooting after registration. There is no LED behavior, but Bluetooth Low Energy (BLE) remains active for up to five minutes.

Update mode: Green, blinking slowly

Smart Light Remote is in update mode and ready to receive an update. Press the setup button or send a cloud command to begin. This lasts up to five minutes.