Upgrade your Virtual Key to Virtual Intercom (for Residents and Staff)

Use your Ring In as a Virtual Intercom so your visitors can contact you and you can buzz them in from anywhere.

Note: This is only possible if you are a resident of a property that has a Ring In panel installed and active.

First, you may need to upgrade your Ring In service.

How to upgrade your Ring In service

1. Tap the menu.
2. Tap

   Devices.
3. Under

   Locks and Access Devices

   , tap any Ring In-enabled entrance (for example, Front Door or Back Door).
4. Tap

   Device Settings.
5. Tap

   Ring In Settings.
6. Tap the

   New Features Available

   banner.
   • Follow the on-screen instructions to set up your display preferences.

If you're using a mobile, tap the button below to upgrade your service.

How to change your name in the resident directory

In the Ring app:

1. Tap the

   menu

   .
2. Tap

   Devices.
3. Under

   Locks and Access Devices

   , tap any Ring In-enabled entrance (for example, Front Door or Back Door).
4. Tap

   Device Settings.
5. Tap

   Ring In Settings.
6. Tap

   Display Preferences.
7. Tap

   Display Name.
8. Edit the text field to change the name.
9. Tap

   Save

   in the top right corner of your screen.

How to hide your name or unit number in the resident directory

In the Ring app:

1. Tap the

   menu

   .
2. Tap

   Devices.
3. Under

   Locks and Access Devices

   , tap any Ring In-enabled entrance (for example, Front Door or Back Door).
4. Tap

   Device Settings.
5. Tap

   Ring In Settings.
6. Tap

   Display Preferences
7. Toggle

   Hide Name or Hide Unit

   to the on position.