Troubleshooting and light patterns for Ring Smart Light Switch

Ring Smart Light Switch lets you control your lights remotely. Use this article to troubleshoot common issues and identify LED light patterns.

Troubleshooting

Issues scanning the QR code

• Make sure your mobile device operating system (OS) is up to date.
• Make sure the camera lens on your mobile device is clean and free of debris.
• Make sure the QR code on Smart Light Switch is not damaged, dirty, or covered in debris. Wipe it with a damp cloth or paper towel if needed.
• Make sure there is proper lighting in the room. If the room is dark, turn up the lights or move to a more well-lit area.
• If the in-app QR scan continues to fail, use your mobile device's native camera to scan the QR code. This will open the Ring app with the QR code already scanned.
• If these steps do not resolve the issue, contact Ring Customer Support.
• The QR code is on the back of Smart Light Switch. Scan it before installation or keep the paper insert that has the QR code printed on it for future reference.

Resolve software update failures

• Update your mobile device operating system (OS). Software updates use Bluetooth Low Energy (BLE) and require a current OS version.
• Stay within one to five feet of Smart Light Switch during the update. BLE is short-range.
• Make sure Smart Light Switch has power. Confirm the orange LED on Smart Light Switch is lit.
• Power cycle Smart Light Switch: Pull the air gap slide at the bottom of Smart Light Switch, wait 10 seconds, re-insert it, and try again.
• If the issue persists, contact Ring Customer Support for further assistance.

Smart Light Switch is stuck in Waiting to Join

• If Smart Light Switch remains in a Waiting to Join state for five minutes or more:
• Make sure Smart Light Switch has power. Confirm the orange LED on Smart Light Switch is lit.
• Power cycle Smart Light Switch: Pull the air gap slide at the bottom of Smart Light Switch, wait 10 seconds, re-insert it, and try again.
• If you have a supported Sidewalk bridge or gateway nearby, move Smart Light Switch closer to it.

Key reminders

• The QR code is on the back of Smart Light Switch. Keep the paper insert from the box in case you need to remove and re-add Smart Light Switch in the future.
• Smart

  Light Switch must be wired in before setup. Follow the in-box guide for wiring instructions.
• Commands sent to Smart Light Switch might not be instantaneous. Some latency is expected due to the Amazon Sidewalk network.
• Use the air gap slide at the bottom of Smart Light Switch to cut power to the switch without disconnecting from line power.
• The device serial number (DSN) is located on Smart Light Switch label.

Light patterns

Startup: Green, blinks twice rapidly

Smart Light Switch is starting up.

Setup mode: Green, blinking slowly

Smart Light Switch is in setup mode and ready to connect to your network. This lasts up to 10 minutes.

Successful setup and update: Green, solid (three seconds)

Smart Light Switch has been set up or updated successfully.

Setup timeout: No LED

Smart Light Switch was not set up within the time limit. The LED turns off.

Factory reset in progress: Green, blinking rapidly

Smart Light Switch is performing a factory reset. Continue holding the setup button for 10 seconds.

Factory reset complete: Red, solid (one second)

Smart Light Switch has been reset successfully and will reboot into setup mode.

Network disconnected: No LED

Smart Light Switch is not connected to the network. There is no LED behavior.

Ready for update: Alternating red and green, blinking slowly

Smart Light Switch is ready to receive an update. This lasts up to five minutes.

Update failed: Red, blinking rapidly

The update has failed. Try updating Smart Light Switch again.

Device turned on: No LED

Smart Light Switch has been turned on. There is no LED behavior.

Device turned off: No LED

Smart Light Switch has been turned off. There is no LED behavior.