Troubleshooting and light patterns for Ring Single Light Switch
Ring Single Light Switch lets you control your lights remotely. Use this article to troubleshoot common issues and identify LED light patterns.
Troubleshooting
Issues scanning the QR code
- Make sure your mobile device operating system (OS) is up to date.
- Make sure the camera lens on your mobile device is clean and free of debris.
- Make sure the QR code on Single Light Switch is not damaged, dirty, or covered in debris. Wipe it with a damp cloth or paper towel if needed.
- Make sure there is proper lighting in the room. If the room is dark, turn up the lights or move to a more well-lit area.
- If the in-app QR scan continues to fail, use your mobile device's native camera to scan the QR code. This will open the Ring app with the QR code already scanned.
- If these steps do not resolve the issue, contact Ring Customer Support.
- The QR code is on the back of Single Light Switch. Scan it before installation or keep the paper insert that has the QR code printed on it for future reference.
Resolve software update failures
- Update your mobile device operating system (OS). Software updates use Bluetooth Low Energy (BLE) and require a current OS version.
- Stay within one to five feet of Single Light Switch during the update. BLE is short-range.
- Make sure Single Light Switch has power. Confirm the orange LED on Single Light Switch is lit.
- Power cycle Single Light Switch: Pull the air gap slide at the bottom of Single Light Switch, wait 10 seconds, re-insert it, and try again.
- If the issue persists, contact Ring Customer Support for further assistance.
Single Light Switch is stuck in Waiting to Join
- If Single Light Switch remains in a Waiting to Join state for five minutes or more:
- Make sure Single Light Switch has power. Confirm the orange LED on Single Light Switch is lit.
- Power cycle Single Light Switch: Pull the air gap slide at the bottom of Single Light Switch, wait 10 seconds, re-insert it, and try again.
- If you have a supported Sidewalk bridge or gateway nearby, move Single Light Switch closer to it.
Key reminders
- The QR code is on the back of Single Light Switch. Keep the paper insert from the box in case you need to remove and re-add Single Light Switch in the future.
- Single Light Switch must be wired in before setup. Follow the in-box guide for wiring instructions.
- Commands sent to Single Light Switch might not be instantaneous. Some latency is expected due to the Amazon Sidewalk network.
- Use the air gap slide at the bottom of Single Light Switch to cut power to the switch without disconnecting from line power.
- The device serial number (DSN) is located on Single Light Switch label.
Light patterns
Startup: Green, blinks twice rapidly
Single Light Switch is starting up.
Setup mode: Green, blinking slowly
Single Light Switch is in setup mode and ready to connect to your network. This lasts up to 10 minutes.
Successful setup and update: Green, solid (three seconds)
Single Light Switch has been set up or updated successfully.
Setup timeout: No LED
Single Light Switch was not set up within the time limit. The LED turns off.
Factory reset in progress: Green, blinking rapidly
Single Light Switch is performing a factory reset. Continue holding the setup button for 10 seconds.
Factory reset complete: Red, solid (one second)
Single Light Switch has been reset successfully and will reboot into setup mode.
Network disconnected: No LED
Single Light Switch is not connected to the network. There is no LED behavior.
Ready for update: Alternating red and green, blinking slowly
Single Light Switch is ready to receive an update. This lasts up to five minutes.
Update failed: Red, blinking rapidly
The update has failed. Try updating Single Light Switch again.
Device turned on: No LED
Single Light Switch has been turned on. There is no LED behavior.
Device turned off: No LED
Single Light Switch has been turned off. There is no LED behavior.