Using Automated Calls with Flood & Freeze Sensor

When you have a compatible Ring subscription, you can choose to have your emergency contacts called whenever freezing temperatures or water are detected by your Flood & Freeze Sensor.¹ When these events occur, your primary contact will receive an automated call from the monitoring center. If the primary contact doesn't answer the phone, the second emergency contact will receive an automated call.

Learn more about monitoring.

Learn how to set notifications that repeat every 10 minutes.

Activating monitoring for your Flood & Freeze Sensor

To activate monitoring for a Flood & Freeze Sensor in the Ring app:

1. Open the Ring app to the main dashboard.
2. Tap the Alarm tile under Devices.
3. Tap Connected Devices.
4. Select a

   Flood &

   Freeze Sensor.

   If you have more than one, you need to adjust these settings individually for each Flood & Freeze Sensor you own.
5. Tap the

   Monitoring Settings

   tile, and use the toggles to turn on and off the automated calls for both water and low temperature detection options.

Snoozing Alerts

If there is water or cold temperatures detected at your location, it might trigger the Flood & Freeze Sensor repeatedly. You can snooze these alerts in the Ring app, so that you can deal with any detected issues without getting distracted by repeated alerts.

When the sensor detects low temperature or water, the app will show an alert message. You will have two options, dismiss or snooze.

Dismiss an alert

• The alert will show again the next time water or low temperature is detected and the Base Station will announce the alert.

Snooze an alert

• This will allow you to pause a specific alert on a specific sensor for a specified amount of time.
• For example, if you decide to snooze the water alert on your Basement Flood & Freeze Sensor for 4 hours you will not get water detection alerts in the app or push notifications for the next 4 hours, but you will still get low temperature alerts if detected.
• You would also get water alerts on your Laundry Room Flood & Freeze Sensor, because that sensor has not been snoozed.
• You can snooze the alert for 4, 8, 12 or 24 hours.
• If you snooze an alert, the pulsing blue LED light on the Ring Alarm Base Station will stop flashing.
• The spoken alert might repeat once each time the sensor detects water or low temperature again.

Ending Snoozed Alerts

When an alert is snoozed, you will no longer see the alert on the Ring app dashboard.

To end a snoozed alert in the Ring app:

1. Tap the menu (☰).
2. Tap Devices.
3. Tap the Flood & Freeze Sensor that is currently snoozed.
4. Tap the

   snooze icon

   on the Device Details page.
5. T

   ap the

   End Snooze

   button.