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Using Automated Calls with Flood and Freeze Sensor

If you have Alarm Professional Monitoring¹, you can choose to have your emergency contacts called whenever freezing temperatures or water is detected by your Flood & Freeze Sensor. When these events occur, your primary contact will receive an automated call from the monitoring center. If the primary contact doesn't answer the phone, the second emergency contact will receive an automated call.

Learn more about monitoring.

Learn how to set notifications that repeat every 10 minutes.

Activating Professional Monitoring¹ for your Flood & Freeze Sensor

  1. From the dashboard, open the
    menu
    (≡).
  2. Tap
    Devices.
  3. Tap
    Alarm Base Station.
  4. Select a
    Flood & Freeze Sensor.
    If you have more than one, you need to adjust these settings individually for each Flood & Freeze sensor you own your Ring Alarm.
  5. Tap the
    Monitoring Settings
    tile, and use the toggles to turn on and off the automated calls for both water and low temperature detection options.

Snoozing Alerts

We know that if there is water or cold temperatures detected at your location, it may trigger the Flood & Freeze Sensor repeatedly. We’ve added the ability to snooze these alerts so you can deal with any detected issues without getting distracted by repeated alerts.

When the sensor detects low temperature or water, the app will show an alert message. You will have two options:

  • Dismiss.
    The alert will show again the next time water or low temperature is detected and the Base Station will announce the alert.
  • Snooze
    . This will allow you to pause a specific alert on a specific sensor for a specified amount of time.
    For example, if a neighbor decides to snooze the water alert on their Basement Flood & Freeze Sensor for 4 hours they will not get water detection alerts in the app or push notifications for the next 4 hours, but they will still get low temperature alerts if detected. They will also get water alerts on their Laundry Room Flood & Freeze Sensor, because that sensor has not been snoozed.

You can snooze the alert for 4, 8, 12 or 24 hours.

If you snooze an alert, the pulsing blue LED light on the Ring Alarm Base Station will stop flashing. The spoken alert may repeat once each time the sensor detects water or low temperature again.

Ending Snoozed Alerts. When an alert is snoozed, you will no longer see the alert on the Ring app dashboard. You can tap on the menu (≡), tap Devices, and tap on the specific Flood & Freeze Sensor that is snoozed. Tapping on the “snooze” icon on the device details page will open a pop up that allows you to tap the End Snooze button.

¹
Professional Monitoring is an add-on plan that first requires a compatible Ring Home subscription. Both sold separately. Service available within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its monitoring center. Smoke and carbon monoxide monitoring is not available for business or commercially zoned addresses. See Ring Alarm licenses at: ring.com/licenses. Additional fees may be required for permits, false alarms, or Alarm Verified Guard Response, depending on your local jurisdiction.
Last updated 1 month ago
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