Safeguard Your Personal Data Privacy and Security

Your personal data privacy and security is a priority at Ring. You can report a security issue here.

At Ring, we’ll never ask you for information like your account password or entire credit card number. We do ask you for some information to verify your account when you contact us, so we can be sure you are the account owner. This information might include:

• Your name.
• The last 4 digits of the credit card you have on file with us.
• Your physical street address.
• Your email address.
• Shared User

  information.
• The name (type) of the Ring device you own.
• The number of Ring devices that you have on your account.
• The unique MAC ID from the back of one of your Ring devices.
• The phone number you have on file.

We prioritize your account security and wanted to share some tips and to help you identify and avoid a common scan type: social engineering.

What is social engineering?

Social engineering uses influence or persuasion to gain someone’s trust and exploit them into taking actions or divulging information. These attacks sometimes come from bad actors (cybercriminals) posing as real companies.

How do I recognize and avoid social engineering?

1. Don’t click on or provide information to suspicious links.

• Beware of poor spelling and grammar or inconsistent formatting.
• Ring will not ask for your account password or entire credit card number, or to “take over” your screen or device.
• Legitimate Ring emails originate from a

  Ring.com

  domain.

2. Be cautious of account suspension/deletion threats or too-good-to-be-true deals.

• Scammers might contact by text, email, or phone call to warn that your account will be suspended or deleted.
• Bad actors (cybercriminals) might advertise fraudulent deals, such as 90% off cameras, and then direct you to a non-Ring website requesting payment.
• Do not click links or provide information to urgent requests concerning your account.

3. Connect with us through Ring-owned channels.

• Always use

  Ring.com

  or the Ring mobile app to reach us.
• Ensure the number you call for support matches the phone number on Ring.com.
• When in doubt if you’re connected to a real Ring employee, end the conversation and contact us again.

How to detect bad actors

Bad actors can scam you into giving them personal information through an email, a phone call, or a text message.

Be aware of:

• A phone number you don’t recognize or unsolicited phone call.
• An email return address that's a personal email.
• Unfamiliar links or attachments asking you to click on something.
• Misspelled words and poor grammar.
• Scare tactics and urgent requests.
• Extreme or strange messages that don’t make sense.
• Interacting with a bad actor pretending to be a “Ring Agent” on a website other than ring.com.

Do not interact with a bad actor

If someone claims to be from Ring, and you suspect they are not, do not give them any personal information. If you think someone is engaging in tech support scams or you receive a call, text, or email that you suspect is fraudulent, please report it to us.

Just in case, we recommend checking a few things in your Ring account:

Check your authorized devices.

In the Ring app, you can manage phones, tablets, and computers that are authorized to log in to your Ring account.

Double check your phone number is correct.

If you use Text Message as your method to receive a verification code when you sign in from a new device, make sure you're using the right phone number.

Your account security is our highest priority

Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow our recommended security best practices to ensure your Ring account stays secure.

For more tips on keeping your data safe, visit Ring.com/privacy.