An Amazon Echo Show 5 displaying a delivery person bringing a package to a homeowner's front door.

Ring Alexa Skill Stopped Working

If you’ve already enabled the Ring Skill in your Alexa app, but it stopped working, you may be having a connectivity issue. If auto live view or Live View is not connecting, follow the steps below to resolve the problem. This procedure will disable and then re-enable the Ring Skill but your Ring devices will remain installed on your Ring app.

Note: You may need to update your mobile device's operating system and download the latest versions of the Alexa and Ring app.

If you're having trouble with Live View not showing on Echo Show or Fire TV enabled Alexa devices:

  • Ensure your Ring device and Alexa device are both online.
  • Make sure you are signed in to the Alexa app and Ring app as the Owner of the Ring device.
    .
  • In addition, make sure your Ring profile email matches your Alexa app profile email. Otherwise, you will not be able to access video via Alexa.

Step One - Disable the Ring Alexa Skill from Alexa app:

  1. Open the Alexa app on your mobile device.
  2. Tap the
    More
    menu button at the bottom right corner.
  3. Select
    Skills & Games
    from the menu.
  4. Tap
    Your Skills
    and locate the
    Ring Skill.
  5. Tap the
    Ring Skill.
  6. Tap
    Disable Skill
    to remove the Ring Skill.
  7. Tap
    Disable
    and the Ring Skill will be removed.
  8. Tap on
    Devices
    at the bottom corner.
  9. Forget all the Ring Devices by using the
    Trash Can
    icon.

Note: Disabling the Ring Skill in Alexa will not uninstall your Ring devices from the Ring app or change any of your Ring device settings.

Step Two - Re-enable the Ring Skill from the Alexa app:

  1. Open the Alexa app on your mobile device.
  2. Tap the
    More
    menu button at the bottom right corner.
  3. Select
    Skills & Games
    from the menu.
  4. On the next screen, search for Ring in the search box.
  5. After you've found the
    Ring Skill
    , tap the
    Enable
    button. 
  6. Alexa will ask you to sign in to your Ring account.
  7. Make sure you have your password handy.
  8. Once you enter your Ring account information your Ring Skill will be linked to Alexa again and you’ll be asked to discover devices.
  9. Tap
    Discover Devices
    .
  10. All of your Ring devices should appear and be connected to Alexa automatically.
  11. If you don't want Alexa to integrate with a particular Ring device, simply select the device and tap
    Forget
    on the right side.

Need More Help with Alexa?

Tap here to go to Amazon's Alexa Help Center.