Ring Alexa Skill Stopped Working
If you’ve already enabled the Ring Skill in your Alexa app, but it stopped working, you may be having a connectivity issue. If auto live view or Live View is not connecting, follow the steps below to resolve the problem. This procedure will disable and then re-enable the Ring Skill but your Ring devices will remain installed on your Ring app.
Note: You may need to update your mobile device's operating system and download the latest versions of the Alexa and Ring app.
If you're having trouble with Live View not showing on Echo Show or Fire TV enabled Alexa devices:
- Ensure your Ring device and Alexa device are both online.
- Test Live View in the Ring app or on Ring.com. If Live View does not connect outside of Alexa, the issue may not be related to Alexa.
- Make sure you are signed in to the Alexa app and Ring app as the Owner of the Ring device..
- In addition, make sure your Ring profile email matches your Alexa app profile email. Otherwise, you will not be able to access video via Alexa.
Step One - Disable the Ring Alexa Skill from Alexa app:
- Open the Alexa app on your mobile device.
- Tap theMoremenu button at the bottom right corner.
- SelectSkills & Gamesfrom the menu.
- TapYour Skillsand locate theRing Skill.
- Tap theRing Skill.
- TapDisable Skillto remove the Ring Skill.
- TapDisableand the Ring Skill will be removed.
- Tap onDevicesat the bottom corner.
- Forget all the Ring Devices by using theTrash Canicon.
Note: Disabling the Ring Skill in Alexa will not uninstall your Ring devices from the Ring app or change any of your Ring device settings.
Step Two - Re-enable the Ring Skill from the Alexa app:
- Open the Alexa app on your mobile device.
- Tap theMoremenu button at the bottom right corner.
- SelectSkills & Gamesfrom the menu.
- On the next screen, search for Ring in the search box.
- After you've found theRing Skill, tap theEnablebutton.
- Alexa will ask you to sign in to your Ring account.
- Make sure you have your password handy.
- Once you enter your Ring account information your Ring Skill will be linked to Alexa again and you’ll be asked to discover devices.
- TapDiscover Devices.
- All of your Ring devices should appear and be connected to Alexa automatically.
- If you don't want Alexa to integrate with a particular Ring device, simply select the device and tapForgeton the right side.
Need More Help with Alexa?
Tap here to go to Amazon's Alexa Help Center.