Using Visitor Snapshot on Ring Intercom Video

Visitor Snapshot helps you see who was at your building entrance, even if you miss a call, by capturing a still image of a visitor when they press the intercom call button.

Supported devices and requirements

If you don't see Visitor Snapshot, verify you meet the below requirements:

• You are using Ring Intercom Video.
• The building's intercom system has a camera.
• You have an active Ring subscription.

When a snapshot of a visitor is captured

A visitor snapshot is captured immediately when the visitor presses the call button on the intercom.

• The snapshot is a static image.
• The snapshot does not include audio or video playback.

Where to find visitor snapshots

You can view visitor snapshots for up to 180 days in the Event History in the Ring app.

1. Open the Ring app to the main dashboard.
2. Tap the intercom's tile under Devices.
3. Tap Event History.
4. Tap an intercom call event.

The visitor snapshot will display if it's the only available content.

Viewing snapshots and recordings

If an intercom event includes both a visitor snapshot and a recording, a menu will appear when you tap on the event.

You can choose to:

• View Visitor Snapshot.
• Play Recording.

This allows you to quickly see who pressed the button and then review what happened during the call.

How Visitor Snapshot and recording work

Visitor Snapshot is captured at the moment the call button is pressed.

Recording starts later, only when:

• The call is answered, or
• The call is missed and the visitor leaves a voicemail message.

Additional privacy features

If you don't want Visitor Snapshot to capture certain areas in your video feed, you can utilize Privacy Zones to block that area. Learn more about using privacy features in the Ring app.