How to Chat with Ring Customer Support

Our Customer Support Team is available to chat during business hours Monday to Sunday 6 AM MT to 10 PM MT (US).

How to access Chat on Ring.com

1. Tap the chat bubble on the bottom of your screen on Ring.com.
2. Follow the prompts to select a topic or write a custom message.

How to access Chat in the Ring app

Chat is available from several places in the Ring app:

From Event History

1. Open the Ring app to the main dashboard.
2. Tap the menu (☰).
3. Tap Devices.
4. Tap the device you want to select.
5. Tap the

   Event History

   tile.

From the Timeline

1. Open the Ring app to the main dashboard.
2. Tap the

   device tile

   for the device you want to select.
   • If you have Tap to Camera Preview for Live View turned on, tap

     End Live.
3. Tap the search icon to open Chat.

From the Help menu

1. Open the Ring app to the main dashboard.
2. Tap the menu (☰).
3. Scroll down to

   Help

   .
4. Tap

   Contact Support

   .
5. Tap the

   Contact Support

   button to open Chat.

How Chat works

1. Select a common support topic, or write a custom message or question.
2. You'll be guided through support, or shown relevant Ring Help articles.
3. If the recommended articles were not helpful, we'll give you options how to contact Ring Customer Support.
4. Tap

   Chat

   from the contact support options.
5. Enter your email address and select from the list of available support topics.
   • To enter a custom support topic, click

     Something Else

     and write a custom topic.
6. You may be asked to provide more detail by selecting available options from a dropdown menu.
7. Click

   Submit

   to begin support chat.

Note: Device setup and troubleshooting are not available on live chats with Ring associates. For additional troubleshooting or setup assistance, please search support articles at Ring Help or call to speak to one of our Ring Customer Support associates.