How to Chat with Ring Customer Support

Our Customer Support Team is available to chat during business hours Monday to Sunday 6 AM MT to 10 PM MT (US).

How Chat Works

1. Tap the chat bubble on the bottom of your screen on Ring.com.
2. Select a common support topic, or write a custom message or question.
3. You'll be guided through support, or shown relevant Ring Help articles.
4. If the recommended articles were not helpful, we'll give you options how to contact Ring Customer Support.
5. Tap

   Chat

   from the contact support options.
6. Enter your email address and select from the list of available support topics.
   • To enter a custom support topic, click

     Something Else

     and write a custom topic.
7. You may be asked to provide more detail by selecting available options from a dropdown menu.
8. Click

   Submit

   to begin support chat.

Note: Device setup and troubleshooting are not available on live chats with Ring associates. For additional troubleshooting or setup assistance, please search support articles at Ring Help or call to speak to one of our Ring Customer Support associates.

How to access Chat in the Ring app

1. Open the Ring app to the main dashboard.

2. Tap the the

   menu (☰)

   .
3. Scroll down to

   Help

   .
4. Tap

   Contact Support

   .
5. Tap the

   Contact Support

   button.
6. Tap the

   Contact Support

   button to open Chat.