How to completely reset your Ring Video Doorbell

If you need to factory reset your Ring Video Doorbell either because you want to give it away or as part of troubleshooting, follow the steps below. 

Factory resetting your Video Doorbell will erase all of its saved settings, such as your wifi password. After performing a factory reset, you will need to set up your doorbell again from scratch.

If you are performing a factory reset as part of troubleshooting, click here to learn how to reconnect your Video Doorbell to your wifi network.

How to reset your Video Doorbell depends on which model you have. You can find out what model you have in the Ring app.

Ring Video Doorbell (1st Generation) 

1. Undo the security screws and remove your doorbell from its bracket 
2. Press and hold the orange setup button on the back of the device for 10 seconds
3. The light on the front of the doorbell will flash for several minutes; when the light turns off the reset is complete

Ring Video Doorbell (2nd Generation) and Battery Video Doorbell

1. Undo the security screws and remove your doorbell from its bracket 
2. Press and hold the orange setup button on the back of the device for 10 seconds
3. Once the reset is complete, the doorbell will enter setup mode

Ring Video Doorbell 2

1. Undo the security screw to remove the faceplate
2. Find the setup button on the top right, just below the camera
   Note:

   On most doorbells this will have an orange dot
3. Press and hold the setup button for 10 seconds
4. The light on the front of the doorbell will flash for several minutes; when the light turns off the reset is complete

Ring Video Doorbell 3, Ring Video Doorbell 3 Plus, Ring Video Doorbell 4, Ring Battery Video Doorbell Plus and Ring Battery Video Doorbell Pro

1. Undo the security screw to remove the faceplate
2. Find the setup button on the top right, just below the camera
   Note:

   On most doorbells this will have an orange dot
3. Press and hold the setup button for 10 seconds
4. Once the reset is complete, the doorbell will enter setup mode

Ring Video Doorbell Wired, Ring Video Doorbell Pro, Ring Wired Video Doorbell Pro (formerly Video Doorbell Pro 2) and Ring Video Doorbell Elite

1. Undo the security screw to remove the faceplate
2. Find the setup button on the right side of the doorbell

Note: On Video Doorbell Elite the setup button is in the top right corner, above the camera; on most doorbells this will have an orange dot

1. Press and hold the setup button for 10 seconds
2. Once the reset is complete the doorbell will enter setup mode

After resetting your Video Doorbell, you will still need to remove the device in the Ring app if you are giving it to someone else.

1. From the home screen, tap the gear icon for your Video Doorbell
2. Tap

   Device Settings
3. Tap

   General Settings
4. Tap

   Remove this Device

Note: The new owner will not be able to set up the Video Doorbell if you do not complete this step. 

If you need help with factory resetting your other Ring devices, visit these articles:

• How to completely reset your Ring Security Camera