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Transfer ownership of a Ring device

Learn how to transfer or take over ownership of a Ring device. If your device has been reported stolen, contact Ring Customer Support.

Important note: To release ownership of a Ring device, you must remove it in the Ring app. Cancelling your Ring subscription, physically uninstalling the device, or deleting the Ring app will not release ownership. You cannot remove devices on ring.com.

Transfer ownership of a device to someone else

To transfer or remove one or multiple devices from your account:

  1. Open the Ring app to the main dashboard.
  2. Tap the menu (☰).
  3. Tap
    Settings
    .
  4. Under Location Details, tap
    Transfer Ownership
    .
  5. Tap
    Create Request
    .
  6. Tap
    Transfer devices to someone else
    .
  7. Select the devices you want to transfer.
    • You can only transfer 25 devices at a time.
    • If transferring a Ring Alarm, it will include all connected devices.
  8. Tap
    Continue
    .
  9. Enter the new owner’s email.
    • You can skip this step if you do not know the new owner and just want to remove the device(s) from your account.
  10. Confirm the information and devices and tap
    Continue
    .
    • If successful, you will get a message that says “Device ownership has been transferred”.

Transferred devices will appear deactivated in your Ring app. You cannot cancel a device transfer. To restore a device to your account, you will need to set it up again. Deactivated devices will stay in your Ring app until you delete the device from the account. Learn more about deactivated devices or deleting a Ring doorbell or camera.

Transferring a device does not cancel its Ring subscription. Learn how to cancel a Ring subscription.

Someone requested to take over my device

When someone else requests to take over your device(s), you will receive a mobile notification and email about the request.

  • Tap the mobile notification or click on the link in the email. You will be taken to the Ring app or website to review the request and respond to it. You can also follow the Authorise transfer request steps.
  • The device will remain on the previous owner's account for up to 15 days. Within that time, they will be sent three emails about the transfer request. If the previous owner does not respond to the request:
    • Doorbells, Cameras, and Chimes:
      The device will automatically be removed from their account.
    • Ring Alarm:
      The device will not automatically be removed from their account.
  • If you believe your Ring device has been stolen,
    .
  • If you do not know why you have received the request to transfer ownership,
    .

Authorise a transfer request

  1. Open the Ring app to the main dashboard.
  2. Tap the menu (☰).
  3. Tap
    Settings
    .
  4. Under Location Details, tap
    Transfer Ownership
    .
  5. Tap the
    New transfer request
    .
  6. Select the devices you want to transfer.
    • Any unselected devices will be rejected from the request list.
  7. Tap
    Continue
    .
  8. Confirm the devices and tap
    Transfer
    .
    • If successful, you will get a message that says “Device ownership has been transferred”.

Reject a transfer request

  1. Open the Ring app to the main dashboard.
  2. Tap the menu (☰).
  3. Tap
    Settings
    .
  4. Under Location Details, tap
    Transfer Ownership
    .
  5. Tap the
    New transfer request
    .
  6. Tap
    Reject request
    .
  7. Tap
    Reject
    .

If your Ring device is currently registered to someone else

  • If you purchased the device from someone or received it as a gift, ask that person to transfer ownership in the Ring app.
  • If your device shows as registered to another user but you're the original owner, sign in to the account you used during initial setup.
  • If the previous owner is unavailable, follow the steps below to take over ownership.
  • If you purchased your device from a retailer, you can return or exchange it to the original retailer. Alternatively, follow the steps below to start the device transfer process.

Request ownership of a device if you can’t contact the previous owner

To take over ownership of a Ring device from someone else, including someone who is deceased or medically incapacitated:

  1. Open the Ring app to the main dashboard.
  2. Tap Set Up a Device at the bottom of the screen.
  3. Follow the in-app prompts.
    • If your mobile device is not scanning the QR code, tap
      Set up a non-Ring device or choose manually
      to continue through the setup process.
  4. Tap
    Request Ownership
    .
  5. You will get a message that says “This device’s Location may include more Ring devices”.
    • Tap
      Request All
      to request the transfer of all the devices at the Location.
    • Tap
      Only This Device
      to request only the device you are trying to set up.

If the device you’re trying to transfer is currently online, you’ll see a message saying it must be taken offline before you can set it up.

  • Power off the device by disconnecting the power or removing the battery.
  • It can take up to 24 hours after powering off before it is ready to be set up.
  • Devices need to remain offline whilst the request is pending.
  • If the device is connected by Backup Internet, it is not required to be offline.

Check the status of a device transfer

If you have requested a device transfer from someone else, you can follow these steps to check that request.

  1. Open the Ring app to the main dashboard.
  2. Tap the menu (☰).
  3. Tap
    Settings
    .
  4. Under Location Details, tap
    Transfer Ownership
    .
    • You will see any transfer request listed with the date of request and the status.
  5. Tap the request for more details.

What happens next

If your request to transfer ownership is successful, you'll see a message saying “Your request has been sent”.

  • The previous owner will receive a series of emails and mobile notifications to tell them someone is attempting to take over their Ring device.
  • You will receive a confirmation email and mobile notification after the device is ready to set up.
    • Tap the mobile notification or click on the link in the email to start the setup process for the transferred device(s).

If your device cannot be transferred for another reason, contact Ring Customer Support.

Important note: Ring Customer Support cannot expedite requests to release devices.

Last updated 0 days ago

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