Manage Auto-Verified Guests for Amazon Key Access (for Residents and Staff)

Grant scheduled access to your trusted guests through the Ring app with the Auto-Verified Guest feature for Amazon Key Access. You can easily add your trusted guests and set a specific duration when they're permitted to enter your property.

Auto-Verified Guests can then access your property via their Ring app. Property Managers control whether they want to enable Auto-Verified Guests to access the property, which Entrances are shareable and access schedules.

As an Amazon Key Access User, you can:

• Select specific entrances to share with each Auto-Verified Guest
• Determine when Auto-Verified Guests can access the property
• Receive notifications when Auto-Verified Guests unlock entrances
• View unlock events in Event History
• Remove Auto-Verified Guests' access anytime

Auto-Verified Guests cannot:

• Add other Auto-Verified Guests
• Receive and answer visitor calls
• View Event History
• Change device settings

Property managers may modify shareable entrances and schedules at any time, with immediate effect. You will receive email notifications about changes affecting your Auto-Verified Guests and should inform your guests accordingly.

Once you have finished setting up Amazon Key Access, you can add a trusted guest as an Auto-Verified Guest in the Ring app.

How to add an Auto-Verified Guest

1. Open the Ring app to the main dashboard.

2. Tap the intercom's tile under Devices.

3. Tap your Amazon Key Access Entrance for which you want to share access.
4. Tap

   Shared Access.
5. Tap

   ADD USER OR PET.
6. Tap

   Add user to a device.
7. Check

   Auto-Verified Guest.
8. Tap

   CONTINUE.
9. Tap

   SET AN ACCESS DURATION

   or

   GIVE CONTINUING ACCESS.
   • If you choose to set an access duration, select a start and end date and time and tap

     CONTINUE.
10. Enter the email address of the guest.
11. Choose the Entrances to share with the Auto-Verified Guest by toggling the switch next to the Entrance name.
    • Note:

      The list of Entrances available to be shared is determined by your property management or HOA.
12. Tap

    SEND INVITE.
13. The Auto-Verified Guest will receive an email invitation from Ring. This invitation is valid only for 14 days.
14. Repeat steps 1 to 12 to add more Auto-Verified Guests.

How to remove an Auto-Verified Guest

1. Open the Ring app to the main dashboard.

2. Tap the intercom's tile under Devices.

3. Tap your Key Access device.
4. Tap

   Shared Access.
5. Tap the name of the Auto-Verified Guest
6. Tap on the

   red trash can icon

   next to the email address of the Auto-Verified Guest or tap

   Remove User.
7. Tap

   REMOVE.
   • Note:

     Once you remove an Auto-Verified Guest from one device, they are automatically removed from all devices at all locations.

How to edit access for Auto-Verified Guests

Once you have sent an invite to an Auto-Verified Guest, you cannot edit their access. If you wish to change the Entrances they can access and/or the duration for which they can access them, remove the Auto-Verified Guest and re-add them.