Fixing Ring Skill issues in the Alexa app

Troubleshoot issues with the Ring Skill in the Alexa app. You might encounter trouble with commands, viewing Live View, and signing in.

Updating the Ring and Alexa app

Make sure your mobile device’s operating system is up-to-date and that you are using the latest versions of the Ring and Alexa apps.

• Update the Ring app
• Update the Alexa app for an Apple (iOS) device
• Update the Alexa app for an Android device

Confirming the connection

Make sure your Ring and Alexa devices are online and working separately from each other. Learn more about fixing offline devices.

• Test Live View in the Ring app or on ring.com. If you encounter the same issues outside of Alexa, the cause of the issues could be unrelated to Alexa.

  Learn more about fixing video issues

  .
• Make sure your Alexa device is online by testing other Alexa functions.

Other tips

• Reboot your router and/or modem, as well as the Alexa device.
• Check for end-to-end-encryption.

  Learn how to check if end-to-end-encryption is active

  .

Checking account details

• Make sure you sign in to the Ring account you used to set up your Ring devices when connecting the Ring Skill in the Alexa app.
• Make sure you sign in to the Amazon account linked to your Alexa device before turning on the Ring Skill.

Turning the Alexa Skill on and off in the Ring app 

These steps will not remove your Ring devices from the Ring app or change device settings. 

Link the Alexa Skill in the Ring app: 

1. Open the Ring app to the main dashboard.
2. Tap the menu (☰).
3. Tap

   Account Settings

   . 
4. Under Ring Alexa Skill tap

   Alexa

   or

   Ring Alexa Skill

   . 
5. Follow the prompts in the Alexa app to link your Ring and Alexa accounts. 

Unlink the Alexa Skill in the Ring app: 

1. Open the Ring app to the main dashboard.
2. Tap the menu (☰).
3. Tap

   Account Settings

   . 
4. Under Ring Alexa Skill tap

   Alexa

   or

   Ring Alexa Skill

   . 
5. Tap

   Yes

   to confirm you want to unlink. 

If you are still having issues with Alexa, get more help with Amazon’s Alexa Help Center.