Take Over a Deceased or Medically Incapacitated Person's Account

If you simply need to get access to a device to set it up, you can follow the self-service device transfer process.

If you have any one of the following devices, feel free to reach out to Customer Support:

• Stored video recordings¹
• Ring Alarm
• Smart Lighting
• Ring Pet Tag
• Ring Access Controller Pro
• Access to subscription billing

To protect customer's data, you will need to provide the following information:

• A certified death certificate, and;
• The original owners' email address associated with the account and their contact number on file. The MAC address (serial number) located on the device may be needed to help us authenticate the correct account, and;
• Official certified documentation showing that you are the authorized person to access the decedent’s estate (e.g., a letter of appointment naming you as the executor of the decedent’s estate).

This documentation is required to ensure we only take action on the correct account, and account information is provided only to authorized persons with a legal entitlement to the information requested. The documents provided will be deleted after validation.

Contact Ring Customer Support once you have the above documents and are ready to upload them.

Note: This process may take up to 10 days depending on what documentation is provided to Ring Customer Support.