Take Over a Deceased or Medically Incapacitated Person's Account

If you simply need to get access to a device to set it up, you can follow the self-service device transfer process.

In order to protect customer data, you’ll need to provide verification to Ring Customer Support to access their Ring account, including:

• Stored video recordings*
• Ring Alarm
• Smart Lighting
• Ring Pet Tag
• Ring Access Controller Pro
• Access to subscription billing.

Verification you'll need to provide to Ring Community Support:

• A certified death certificate, and
• The email address associated with the account

  or

  the MAC address (serial number) located on the device to help us authenticate the correct account, and
• Official certified documentation showing that you are the authorized person to access the decedent’s estate (e.g., a letter of appointment naming you as the executor of the decedent’s estate).

This documentation is required to ensure we only take action on the correct account, and account information is provided only to authorized persons with a legal entitlement to the information requested. The documents provided will be deleted after validation.

Please contact Ring Customer Support once you have the above documents and are ready to upload them.

* An active Ring Protect Plan must be in place to view any stored videos.