Recording voicemail on Ring Intercom Video and Ring Intercom Audio

Ring Intercom Video and Ring Intercom Audio support call recording and voicemail when subscribed to a Ring subscription. Ring Intercom Video will record both video and audio during an intercom call if the building’s intercom system includes a camera. With Ring Intercom Audio, the system records audio only, even if the building’s intercom system has a camera.

Subscription requirement Call recording and voicemail are only available with an active Ring subscription. If you don’t have an active plan, recordings and voicemail messages will not be saved. Recording will only begin when the intercom call is answered or when the voicemail begins after an intercom call is missed. Calls are not recorded between the button press and one of the events above.

Spoken warning notice A spoken warning notice stating “This conversation will be recorded” will play through the building intercom after meeting one of the above conditions before the recording begins.

Set up recording and voicemail

Turn on Call Recording Use the below steps to turn on Call Recording for your Intercom device.

1. Open the Ring app to the main dashboard.
2. Tap the intercom's tile under Devices.
3. Tap your device's Settings.
4. Tap

   Privacy Settings

   .
5. Make sure Call Recording is toggled to the on position.
   1. This is the main toggle that enables recording for both answered calls and voicemail.

Enable voicemail greeting (Quick Reply) The Quick Reply is the greeting visitors hear when a call isn’t answered. If Quick Reply is turned off:

• Visitors won’t hear a greeting
• Voicemail won’t be available
• No recording will be created for unanswered calls

Use the below steps to enable Quick Reply in the Ring app.

1. Open the Ring app to the main dashboard.
2. Tap the intercom's tile under Devices.
3. Tap your device's Settings.
4. Tap

   Voicemail

   .
5. Make sure Quick Reply is enabled.

My recordings are not showing: If your recordings are not showing, check the following:

1. Verify if you have an eligible subscription for recording and voicemail.
2. Verify Call Recording is enabled.
   1. Go to

      Device Settings.
   2. Tap on

      Privacy Settings

      .
   3. Confirm the toggle is enabled.
3. Verify Quick Reply is enabled for voicemail.
   1. Go to

      Device Settings

      .
   2. Tap on

      Voicemail

      and make sure the greeting is turned on.

Recordings only show visitor leaving message, not when they arrive Recording only starts when you answer the call, or when the visitor starts leaving a voicemail message. Calls are not recorded before either of these events occurs.

Turning off the spoken warning: All recordings must be disabled to turn off the spoken warning. To disable recordings, follow the below steps:

1. Open the Ring app to the main dashboard.
2. Tap the intercom's tile under Devices.
3. Tap

   Device Settings

   .
4. Tap

   Privacy Settings.
5. Make sure Call Recording is toggled to the off position.

Adjusting the Voicemail (Quick Reply) volume:

1. Go to

   Device Settings

   .
2. Tap on

   Audio Settings

   .
3. Adjust the

   How Visitors Hear You

   setting.