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Using Ring Alarm Pro during power and internet outages

Learn how to keep your Alarm Pro online1 during power or internet outages.

Power outage

When the power goes out, the Alarm Pro Base Station will remain powered by its internal battery. The Base Station's internal battery can last up to 24 hours in Low Power Mode. When running on the internal battery, your Alarm Pro turns off most functions and wifi to save energy, even if you have an active internet connection.

While running off internal battery:

  • You can arm and disarm your alarm.
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  • If you have enrolled in Professional Monitoring
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    with a compatible Ring subscription, Ring Alarm will send a signal to the monitoring center and request emergency dispatch if triggered.
  • Other features won't be available until power is restored.

Learn more about Ring subscriptions.

Power Packs

Ring Power Packs can provide external battery backup for your Alarm Pro Base Station and eero extenders. You can connect up to three fully-charged Power Packs to continue using the Alarm Pro features, including 24/7 Backup Internet, during a power outage. Each Ring Power Pack provides up to eight hours of backup power. Learn more about Ring Power Packs.

Internet outage

To use Ring Alarm Pro without a working internet connection, you’ll need a compatible Ring subscription.¹ This service will give you 3 GB of cellular data each month. You can opt in to extra data1, if needed. Alarm Pro will automatically switch back to using your regular internet connection when it is restored. Learn more about 24/7 backup internet and extra data.

Last updated 1 day ago

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    1
    Compatible Ring subscription required. Extra data charges may apply.
    2
    Compatible Ring subscription required for digital arming/disarming and certain other in-app features.
    3
    Compatible Ring subscription is required to enroll in Professional Monitoring. Service available in all 50 U.S. states (territories not included) and in Canada (excluding Quebec). Ring does not own its monitoring center. Smoke and carbon monoxide monitoring is not available for business or commercially zoned addresses. See Ring Alarm licenses at: ring.com/licenses. Additional fees may be required for permits, false alarms, or Alarm Verified Guard Response, depending on your local jurisdiction.
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