Add or Update Payment Method for Virtual Security Guard

You can update the payment information used to pay for your subscriptions on Ring.com. When you update your payment information, your Virtual Security Guard¹ and Ring subscription will be charged to the new credit/debit card going forward.

Things to Know

• A Ring account can only have one subscription payment method on-file.
• Adding a new payment method doesn’t automatically subscribe you to Ring Plan.

  Why do I need this?
• Only the Account Owner can update or remove a payment method on Ring.com.

Add a new payment method

1. Log in to your account on Ring.com.
2. Select

   Account

   >

   Manage Account

   .
3. Next to

   My Payment Method

   , select

   Add New

   .
4. Enter your payment information and select

   Continue

   .
   Your payment method has been saved. Your Virtual Security Guard and Ring subscription will both be charged to this card.

Update existing payment method

1. Log in to your account on Ring.com.
2. Select

   Account

   >

   Manage Account

   .
3. Next to

   My Payment Method

   , select

   Update

   .
4. Select

   Replace My Payment Method

   .

• To remove your payment method, select

  Remove Payment Method

  .
• Select

  Change For All Plans

  .
• If you leave this page before saving your new credit card information, your payment method will be deleted. A missing payment method may cause your subscription to expire, and all your recorded videos to be permanently deleted.
• Enter your payment information and select

  Continue

  .
  Your payment method has been updated. Your Virtual Security Guard and Ring subscription will both be charged to this card.

Get help with other billing issues

• View Billing History
• Cancel Virtual Security Guard

Frequently Asked Questions

Will my Virtual Security Guard subscription be automatically renewed every month?

Yes. If there’s a valid payment method on file, Virtual Security Guard will be automatically renewed at the end of the subscription period. If your payment method on file is not valid, we’ll email you to let you know that your payment method needs attention.

How do I add new devices to Virtual Security Guard?

After you purchase your subscription, you’ll be able to authorize new devices during setup. If you add a new compatible device at a later date, you can enroll the device in the Virtual Security Guard section of your Control Center in the Ring app.

¹

Virtual Security Guard sold by Rapid Response. Virtual Security Guard is an add-on plan that requires a compatible Ring Home subscription and an eligible device. All sold separately. Virtual Security Guard available within the U.S. (all 50 states, but not U.S. territories). Purchasing Virtual Security Guard will give you access to Ring Smoke and CO Monitoring (not available for business or commercially zoned addresses) and Ring Alarm Professional Monitoring, both of which are sold by Ring and may also be purchased as separate add-on plans. Ring does not own its monitoring center. See Ring Alarm licenses at: ring.com/licenses. Additional fees may be required for permits, false alarms, or Alarm Verified Guard Response, depending on your local jurisdiction.