Troubleshooting and light patterns for Ring Smart Plug

Ring Smart Plug lets you control plugged-in devices remotely. Use this article to troubleshoot common issues and identify LED light patterns.

Troubleshooting

Issues scanning the QR code

• Make sure your mobile device operating system (OS) is up to date.
• Make sure the camera lens on your mobile device is clean and free of debris.
• Make sure the QR code on Smart Plug is not damaged, dirty, or covered in debris. Wipe it with a damp cloth or paper towel if needed.
• Make sure there is proper lighting in the room. If the room is dark, turn up the lights or move to a more well-lit area.
• If the in-app QR scan continues to fail, use your mobile device's native camera to scan the QR code. This will open the Ring app with the QR code already scanned.
• If these steps do not resolve the issue, contact Ring Customer Support.

Resolve software update failures

• Update your mobile device operating system (OS). Software updates use Bluetooth Low Energy (BLE) and require a current OS version.
• Stay within one to five feet of Smart Plug during the update. BLE is short-range.
• Make sure Smart Plug has power. Confirm the orange LED on Smart Plug is lit.
• Power cycle Smart Plug: Unplug Smart Plug, wait 10 seconds, plug it back in, and try again.
• If the issue persists, contact Ring Customer Support for further assistance.

Smart Plug is stuck in Waiting to Join

• If Smart Plug remains in a Waiting to Join state for five minutes or more:
• Make sure Smart Plug has power. Confirm the orange LED on Smart Plug is lit.
• Power cycle Smart Plug: Unplug Smart Plug, wait 10 seconds, plug it back in, and try again.
• If you have a supported Sidewalk bridge or gateway nearby, move Smart Plug closer to it.

Key reminders

• Smart Plug must be plugged into a wall outlet to function. It does not use batteries.
• Commands sent to Smart Plug might not be instantaneous. Some latency is expected due to the Amazon Sidewalk network.
• The device serial number (DSN) is located on Smart Plug label.

Light patterns

Startup: Green, blinks twice rapidly

Smart Plug is starting up.

Setup mode: Green, blinking slowly

Smart Plug is in setup mode and ready to connect to your network. This lasts up to 10 minutes.

Successful setup and update: Green, solid (three seconds)

Smart Plug has been set up or updated successfully.

Setup timeout: No LED

Smart Plug was not set up within the time limit. The LED turns off.

Factory reset in progress: Green, blinking rapidly

Smart Plug is performing a factory reset. Continue holding the setup button for 10 seconds.

Factory reset complete: Red, solid (one second)

Smart Plug has been reset successfully and will reboot into setup mode.

Network disconnected: No LED

Smart Plug is not connected to the network. There is no LED behavior.

Ready for update: Alternating red and green, blinking slowly

Smart Plug is ready to receive an update. This lasts up to five minutes.

Update failed: Red, blinking rapidly

The update has failed. Try updating Smart Plug again.

Device turned on: No LED

Smart Plug has been turned on. There is no LED behavior.

Device turned off: No LED

Smart Plug has been turned off. There is no LED behavior.