Amazon Home Security Trade-in Program
If you want to upgrade your older security devices, the Amazon Home Security Trade-in Program allows you to exchange an eligible device from Ring, Blink or other companies for an Amazon gift card and a promotional discount towards any new qualifying Ring or Blink smart doorbell or security camera.
How do I trade in my old security device?
To trade in your old security device:
- Select an eligible device(s) associated with your Amazon account.
- Answer a few questions about the condition of your device(s) to receive a trade-in quote within seven days. Even non-working devices are eligible.
- Print a shipping label and send your device(s) in for free. We'll verify the condition within three days after receipt.
- Once your trade-in is complete, an Amazon gift card equal to the appraised value of your old device(s) plus a promotional discount towards any new qualifying Ring or Blink smart doorbell or camera will be automatically applied to your account.
The promotional discount is limited to one per customer.
How long will it take to receive payment once I trade in my item?
Depending on your location, trade-in items may take up to 10 business days to arrive before they are processed. The package(s) you ship can be tracked anytime in Your Trade-In Account.
Once your item is received and appraised, you'll receive an email notification within two business days informing you whether your items were accepted or rejected. You can find the status of your trade-in anytime in Your Trade-In Account. Once your trade-in value has been paid, you'll see the amount when viewing your Amazon gift card balance.
Instant Payment may be offered on eligible trade-ins. If your submission is eligible for, and you choose to participate in, Instant Payment for your trade-in items, you will receive an Amazon gift card for the amount of the trade-in value at the time you initiate a trade-in.
What condition do my items need to be in?
In general, all items you wish to trade in must match the exact version displayed in the trade-in search results or on the product page on Amazon.com. You can find the full condition descriptions by visiting Amazon's Electronics Eligibility Criteria page.
How do I unlock or deregister my device?
You must unlock your device from cloud services prior to shipping your trade-in.
You can find instructions by visiting Unlock or Deregister Your Device for Trade-In.
Are there any shipping or other fees?
When submitting a trade-in, customers will print a free pre-paid shipping label for sending in all items. There are no fees. If a trade-in item is not accepted and is returned, there is no cost for return shipping.