Troubleshooting battery performance

Batteries in Ring devices are made to last for months between charges, but certain things can cause batteries to drain faster.

Check battery level and power use

You can check power settings in your Ring app to see if any features are draining your battery:

1. Open the Ring app to the main dashboard.

2. Tap more (•••) on the camera you want to access.

3. Tap your device's Settings.

4. Select

   Power Settings

   .
   • Check your Battery Status:

     Battery Level percentage and Feature Power Usage. You will get a message under any features using extra power. Tap the feature to adjust the settings.
   • You may see a link to get the Ring Solar Panel. You can use Solar accessories, plug-in adapters, and hardwiring to keep the battery charged in your Ring devices.

What to do if your battery is not charging

If you notice your Ring doorbell’s battery is not charging, try the following:

• Test your outlet to make sure it's working properly by plugging in another device.
• Try a different charging cable or USB power adapter. The original Ring cable works best.
• For solar issues,

  read our Solar Charger troubleshooting guide.
• The battery can take up to 10 hours to fully charge.

If your device has a removable battery and your Ring app battery percentage doesn’t change after charging it, make sure that you’ve placed the battery back into the device until it clicks into place. Once the battery is reinstalled, the new charge percentage will register in the Ring app under Device Health.

If it says Offline under Network Signal Strength, your device needs to be reconnected to your wifi. Even if your battery is charged, your doorbell or camera won’t work unless it’s connected to wifi. Tap on “reconnect your Wifi Network” and enter your wifi password to reconnect.

Why your battery may be draining fast

If your battery is draining fast, check these points:

Too many motion events

The more Live Views, linked events, and motion events your device is performing, the more often you will need to recharge your battery. To make your battery last longer, adjust your Motion Settings to a lower level of sensitivity, adjust Motion Zones, change Motion Frequency to Regularly or Periodically, adjust the direction of your Ring device away from busy areas, or unlink your Ring devices.

Learn how to adjust motion settings to improve battery life.

Cold weather

Rechargeable batteries, like the one in your Ring device, will drain faster when it is cold outside.

Learn more about battery life in cold weather.

Poor wifi connection

If your wifi connection is weak, your doorbell or camera might keep losing connection and then reconnecting. This can make your battery run out faster. You can check how strong your connection is by looking at something called the RSSI (Received Signal Strength Indicator) in your device's health settings.

Learn more about signal strength.

Over-charging batteries

Charging batteries too much can cause them to run out of power faster and take longer to charge. To help your battery last longer, stop charging when it gets to about 90%. Ring solar-powered, plugin, and wired devices that have a Ring Battery Pack automatically stop charging before 100% to protect batteries from wearing out.

Learn more about charging the battery for Ring doorbells or security camera.

Battery age

Batteries may not work as well after years of use. If your battery is not working as it should and you have tried the above steps, try using a second battery.