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How To Fix Your Smoke and CO Listener

Bring your Smoke & CO Listener¹ back online ensuring your Ring Alarm continues to provide Professional Monitoring² for smoke, fire, and carbon monoxide.

Restore Professional Monitoring for smoke, fire, and carbon monoxide by following these troubleshooting steps until your device is working properly:

  1. Press the button on the Smoke & CO Listener.
  2. Open and close the Smoke & CO Listener to see if your Ring Alarm restores it.
  3. Replace the battery.
  4. Check that your Range Extender is plugged in and working.

Important: Your smoke/fire and carbon monoxide detectors are not affected if your Smoke & CO Listener goes offline and should still sound an alarm if there is an immediate threat.

¹ This device does not detect fire, smoke or carbon monoxide. For best performance, use with detectors that are 10 years old or less and comply with all applicable standards.
² A compatible Ring Protect subscription is required to enroll in the Ring Alarm professional monitoring service. Professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for commercial properties. See Ring Alarm licenses at: https://www.ring.com/licenses.
³ Improper installation may interfere with the performance of this device and or the Smoke/CO detector. Refer to the user manual for this device and the detector. Only use the Listener in a manner that is consistent with the detector manufacturer’s recommendations. Failure to do so may negatively affect the detector’s functionality, including delayed detection or failure to detect smoke or CO.
Last updated 4 months ago