How To Fix Your Smoke and CO Listener
Bring your Smoke & CO Listener¹ back online ensuring your Ring Alarm continues to provide Professional Monitoring² for smoke, fire, and carbon monoxide.
Restore Professional Monitoring for smoke, fire, and carbon monoxide by following these troubleshooting steps until your device is working properly:
- Press the button on the Smoke & CO Listener.
- Open and close the Smoke & CO Listener to see if your Ring Alarm restores it.
- Replace the battery.
- Check that your Range Extender is plugged in and working.
Important: Your smoke/fire and carbon monoxide detectors are not affected if your Smoke & CO Listener goes offline and should still sound an alarm if there is an immediate threat.
¹ This device does not detect fire, smoke or carbon monoxide. For best performance, use with detectors that are 10 years old or less and comply with all applicable standards.
²
Professional Monitoring is an add-on plan that first requires a compatible Ring Home subscription. Both sold separately. Service available within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its monitoring center. Smoke and carbon monoxide monitoring is not available for business or commercially zoned addresses. See Ring Alarm licenses at: ring.com/licenses. Additional fees may be required for permits, false alarms, or Alarm Verified Guard Response, depending on your local jurisdiction.
³ Improper installation may interfere with the performance of this device and or the Smoke/CO detector. Refer to the user manual for this device and the detector. Only use the Listener in a manner that is consistent with the detector manufacturer’s recommendations. Failure to do so may negatively affect the detector’s functionality, including delayed detection or failure to detect smoke or CO.
Last updated 1 month ago