A homeowner pressing in a passcode on Ring Alarm Keypad inside their home.

Troubleshooting your Ring Alarm Keypad (2nd Gen)

Having issues with your Ring Alarm Keypad (2nd Generation)? Learn to switch between modes, connect to your Ring Alarm system, and more.

Modes settings for Ring Alarm Keypad (2nd Gen)

The Ring Alarm Keypad (2nd Generation) allows you to choose between three modes:

  • Keep Mode Button Lit.
    LED lights will stay on at all times (when plugged into a working power source).
    • If Keep Mode LED On is chosen but the Keypad (2nd generation) is unplugged, the Keypad will perform as if Motion Detection has been chosen to preserve battery power.
  • Motion Turns on Lights.
    LEDs light up when sensing motion.
  • Button Press Turns on Lights.
    LEDs light up only when you press a button on your Keypad (preserves battery power).

To change modes settings for your Keypad:

  1. Open the Ring app.
  2. Tap the
    menu (☰)
    .
  3. Tap
    Devices
    .
  4. Tap
    Keypad 2nd Gen
    .
  5. Tap the
    LED Settings
    tile.
  6. Tap
    LED Patterns
    .

Ring Alarm Keypad (2nd Generation) won’t connect

If your device shows that it's waiting to connect in the Ring app, but nothing happens:

  1. Unplug the Keypad from your power outlet and then plug it in again. If this doesn't work, move the keypad closer to the Base Station and plug it in. You may have to use a
    .
  2. If nothing happens, tap the pinhole reset button on the back of your Keypad.
  3. if it won't connect. When it is attempting to pair (listening), try pressing and holding the 1 key on the Keypad.

Removing your Ring Alarm Keypad (2nd Generation)

Before removing your Keypad from your Ring Alarm, make sure you have disarmed your system to avoid triggering a false alarm.

To remove your Ring Alarm Keypad (2nd Generation): 

  1. Unplug the Keypad.
  2. Open the the Ring app.
  3. Tap the
    menu (☰)
    .
  4. Tap
    Devices
  5. Then, tap
    Keypad 1st Gen
    under the Keypads section.
  6. Tap the
    Device Settings
    tile.
  7. Tap
    Remove Device
    at the bottom of the screen.
  8. Confirm device removal by tapping
    Remove Device
    on the next screen.
  9. Tap
    Got it
    once your Keypad is successfully removed.

The Ring app will let you know the device was removed. You should leave it unplugged until you are ready to reconnect your Keypad (2nd Generation) to your Base Station.

Ring Alarm Keypad (2nd Generation) still won't connect

  1. Unplug the Keypad.
  2. Open the Ring app.
  3. Tap
    Menu (☰).
  4. Tap
    Devices.
  5. Tap
    Alarm or Alarm Pro Base Station.
  6. Tap
    Base Station
    .
  7. Tap
    Remove
    and the app will say “Removing device, Listening for device to remove.”
  8. Push the pinhole reset button. The device should be removed and can now be setup again in the Ring app.

Factory resetting your Ring Alarm Keypad (2nd Generation)

If you've tried all of the above steps and are still having difficulty with your Keypad, you may need to perform a factory reset on this device. There are a few reasons why a factory reset might be necessary:

  • The Keypad is still waiting or attempting to connect to the Ring app.
  • The Ring app is prompting you to perform a factory reset.

Follow the onscreen instructions by scanning the QR code on the Keypad or entering the 5-digit PIN code.

  • Scanning the QR code:
    1. To Factory Reset the Keypad, plug in the Keypad using the supplied cable and charging block.
    2. Press and hold the pinhole reset button on the back of the Keypad.
    3. Hold the button down for 10 seconds until the network LED flashes red then release.
    4. If the Keypad does not begin configuring, unplug and plug it back in.
  • Entering the 5-digit PIN code:
    1. To Factory Reset the Keypad, plug in the Keypad using the supplied cable and charging block.
    2. Press and hold the pinhole reset button on the back of the Keypad.
    3. Hold the button down for 10 seconds until the network LED flashes red then release.
    4. Once reset, press and hold the 1 key for 5 seconds.

If you have tried these steps and it still doesn’t work, we recommend reaching out to our support teams for assistance.

Tap here to go to Ring Alarm Keypad - Setup and Use

Last updated 7 months ago