Using an Authenticator App to Sign In to Ring

Learn how to enroll a device with an authenticator app to get your verification codes whenever you sign in to Ring.

Get to know Account Verification

In Control Center, you can choose how you want to receive your 6-digit verification code whenever you sign in to the Ring app or your account at Ring.com. We require you to enter this code to help protect your Ring account. 

Learn more about Account Verification

What's an authenticator app?

An authenticator app is a security app for your phone, tablet and computer that helps prove who you are. These apps can generate verification codes to verify your online sign-in for most accounts. 

Setting up an authenticator app for signing in to Ring

Download an authenticator app on your personal device.

Visit the app store on your phone, tablet, or computer and search for authenticator app. Download the app to your device. 

Enroll your personal device in Account Verification.

You have the option to choose how you receive your verification codes, by Authenticator App or Text Message. To update your verification method to Authenticator App on your personal device, follow the steps below.

From the Ring app:

1. Open the Ring app.
2. Tap the

   menu

    (☰) then

   Control Center

   . 
3. Tap

   Account Verification

   . 
4. Select

   Authenticator App

   .
5. You may be asked to re-enter your password.
6. Scan the QR code with your authenticator app.
7. Now whenever you sign-in to Ring, open the authenticator app on your enrolled device, enter the code and you're in.

From your mobile or desktop browser window:

1. Log in to your account at

   Ring.com

   .
   • If you're on desktop: tap the

     Dashboard

     home icon at the top, then

     Account

     .
   • If you're on mobile: tap the

     menu

     (☰).
2. Tap

   Control Center

   .
3. Tap

   Account Verification

   .
4. Select

   Authenticator App

   .
5. You may be asked to re-enter your password.
6. Scan the QR code with your authenticator app.
7. Now whenever you sign in to Ring, open the authenticator app on your enrolled device, enter the code and you're in.
   You can only use this device to generate a verification code when signing in a new device to Ring.

Troubleshooting your sign-in to Ring

If you're having trouble receiving a verification code by text message or authenticator app, you can use an alternate method to verify your account. 

Learn More