How to Fix Invalid Location Coordinates in the Ring App

In the Ring app, you must have a valid address for select features to work properly. If your default address is set to zero-zero coordinates (0', 0'), please update your address.

How to fix your address in the Ring app

1. Open the Ring app to the main dashboard.
2. Tap the

   menu (≡)

   .
3. Tap

   Settings

   .
4. Tap

   Address

   .
5. Tap

   Edit Address

   .
6. Select a location type.
7. Enter a valid address based on your device location and select

   Use This Address

   or

   Edit Address

   if you need to make changes.
8. Make sure to pin your address on the map to determine valid coordinates.
9. Add a

   Name

   for the location and select

   Save Location

   .

Address Note: You may need to enter your address manually if it doesn't auto-populate as you're typing it in. Only primary account holders can edit locations in their Ring app. If you are a Ring Alarm user, you may need to re-establish your Professional Monitoring¹ with your new address.

Learn more about Professional Monitoring for Ring Alarm