Checking Device Health in the Ring app

The Device Health tile in your Device control panel contains operational information and how to check the health status of your Ring device(s).

You can check the power source, battery level, product name, and network signal strength among other information. You can also use various tools such as Device Health Report and Test Your Wi-Fi to check the status of your Ring device(s) and wifi speed connection.

Watch the video guide for checking Device Health

How to access Device Health

1. Open the Ring app to the main dashboard.

2. Tap more (•••) on the camera you want to access.

3. Tap the

   Device Health

   tile below the image of the device.

Device Health features

Not all of the following information will appear in every Device Health page, depending on the Ring product(s) you own. 

Power

• Power Source:

  This tells you what power source your device is running on.
• Battery Level:

  If your device is running on a battery, this percentage lists how much power is left in the battery. 
• Solar Status

  : If you're using a solar panel or solar charger, you'll see if it's connected here.
• Transformer Voltage/Power Output

  (Applies only to hardwired Ring devices): Provides power related information. Power warnings will appear if applicable.

Network

• Signal Strength:

  This tells you how strong the wifi signal going to your device is.
• Network Name:

  This is the name of the wifi network your device is attached to.
• Status

  : This will show if the device is online or offline.
• Change network:

  This tool allows you to change your wifi network.
  • You must be near your device and have your wifi password handy.
  • Wifi passwords are case sensitive.

Device Details

• Product Name:

   The name of your Ring device.
• Last Health Check:

  This is the last time the information on the screen has been updated in the Ring app.
• Mac Address:

  The network location of your device. Ring Community Support may ask you for this while troubleshooting. If you ever have to do anything complicated, like assign a static IP to your Floodlight Cam, or open a port in your firewall, you’ll need the Mac Address for that.

Tools

• Troubleshoot Notifications:

  This will take you to an article detailing how to solve many of the most common problem with your notifications.
• Ring System Status:

  This control gives you an overview of health of the entire Ring system. In the unlikely event of an operational failure on our end that negatively affects your Ring device,

  click here to stay up to date with Ring's System Status page

  . You can also click on the

  Subscribe for Updates

  button when you visit status.ring.com.
• Device Health Report:

  In the case of an issue with your device, this report will open a Help article that can assist you in resolving the issue on your own.
• Reboot this Device:

  This option will turn your device fully off and back on again if you're experiencing issues like blank recordings, pink or discoloured video, or inaccurate notifications. Once started, the reboot process will take several minutes to run.
• Safety and Compliance:

  You can view available regulation, safety and compliance information about your Ring device, or visit

  Safety & Compliance

  on Ring Help.