Fixing Unexpected Battery Drain in Video Doorbell or Security Cameras
Troubleshoot an unexpected low battery in your Ring device.
Batteries in Ring devices are designed to last for months between charges, but there are factors that could be causing unexpected battery drain.
Things to check
At temperatures below 40°F, lithium polymer batteries are less effective at holding a charge. When the temperature drops below 40°F, it may be necessary to charge your Ring product more often.
Battery performance will return to normal once the weather warms up and remains above freezing.
Lots of activity
If your device is capturing an excessive number of events per day, you will likely need to recharge your battery sooner. Using Live View often can also drain your battery faster.
To prevent excessive activity notifications, adjust your Motion Settings to a lower sensitivity, disable certain zones, change Motion Frequency to Regularly or Periodically, or adjust the direction of your Ring device so it doesn't detect as much motion.
Poor wifi connection
If your Ring Video Doorbell or Security Camera battery is draining too fast, a poor wifi connection may be the cause. A poor connection can cause your doorbell or camera to frequently disconnect and reconnect to your wifi network, which wastes energy and contributes to battery drainage.
If your wifi signal is weak or obstructed, symptoms may include:
- Devices disconnecting from wifi and having trouble reconnecting.
- Reduced or distorted audio or video quality.
- Delayed notifications.
- MissingMotion Events.
- Trouble connecting toLive View.
Things to try
Fixing unexpected battery drain
You can check the device's Power Settings in your Ring app to see if any optional features, such as Snapshot Capture or Advanced Motion Detection, may be draining your battery.
To access Power Settings, open the Ring app:
- Tap themenu (☰)in the top left corner.
- Tap the individual device (doorbell or security camera) you want to check.
- Tap thePower Settingstile.
- You can check yourBattery Status: Battery Levelpercentage andFeature Power Usage.
- Tap the small arrow to the right of the feature name.
- To navigate back to the main screen, tapback (<)on the top left.
- You can checkSnapshot Capture,Advanced Motion Detection, orVideo RecordingLength.
You can also check your Motion Settings in the Ring app to make sure the settings aren't causing battery drain due to frequent activation.
- Tap themenu (☰)in the top left corner.
- Select the doorbell or security camera you want to check.
- TapMotion Settings.
- Tap theWandicon on the top right.
- Choose an option.
Fixing wifi connectivity issues
If neither of the previous options improve your device's battery life, you may have wifi connectivity issues.
To improve connectivity:
Reboot your router
Turn off your router by unplugging it, then wait 30 seconds. Plug the router back in and wait between 30 seconds to one minute for it to boot up. Your Ring device should automatically reconnect to your wifi network.
Remove physical barriers between your router and your Ring device
Certain building materials and other household items can reduce the range of wifi, distort the signal, or block it entirely. These materials include heavy duty walls, concrete, brick, metal, stucco, couches, fish tanks, bookcases, large mirrors, sliding glass doors, TVs, game consoles, baby monitors, or smart appliances.
Position your router away from obstructions to get the strongest and most direct signal from your wifi to your Ring device. Routers that are placed behind furniture or in closets and cabinets will likely see a reduced signal. The best solution is to move your router away from obstructions if your device is constantly disconnecting from wifi.
Move router from behind couch
Move router out of closet
Move your router and Ring device closer together
If possible, try moving your router or Ring device closer to each other. Sometimes a few feet is all it takes to improve your connection. You can also try raising the router a few feet off the ground or moving it to an open area. If you have a security camera that can be moved, such as a Stick Up Cam, you could move the camera closer to the router.
Replace your router
If your router is 4 years or older, consider replacing it. It may be the cause of slow or inconsistent performance.
If you’ve tried all these options and you're still having problems, you can try changing your wifi router channel.
Hardwire your Ring device
Another option to avoid battery issues is to connect your Ring Video Doorbell to a low voltage transformer or internal doorbell chime. This will reduce the need to charge your battery in most Ring devices.
Add a Solar Panel
You can also purchase a Solar Panel for your Ring device if it's placed outside. With enough sun exposure, this can reduce the need to charge your battery in most Ring devices.