Ring Video Doorbell on a modern home.

Changing the Email Address for Your Ring Account

Learn how to update the email address in your Ring account.

Updating your Ring account email

You can change your email address, name, phone number or password in the Control Center in the Ring app or on Ring.com.

When entering a new email address, double check you've typed it correctly.

I forgot my Ring account password

From the Ring app:

  1. Tap the
    Menu (☰).
  2. Scroll down and tap
    Control Center
  3. Tap
    Account Management
  4. Tap
    next to the detail you want to change (name, email, phone, password)
  5. For your security, you may be asked to verify your identity by logging in.
  6. Tap
    to change the information you've changed.

From your desktop or mobile browser:

  1. Log in to your account at Ring.com.
    • If you're on desktop: tap the 
       home icon at the top, then 
    • If you're on mobile: tap the top 
  2. Scroll down to
    Control Center
  3. Click
    Account Management
  4. Click
    on the information you want to change
  5. Change the information and tap
  6. You may be asked to enter a verification code before you can Save.
  7. For your security, you'll be signed out of your Ring account on all devices.
  8. Sign in to your Ring account again.

Learn more about keeping your Ring account secure

Troubleshooting your email address change

Look for the notification sent to your updated email address.

If you recently updated the email for your Ring account, you'll receive a verification to your new email address. Tap the button in the notification to verify your new email address. This link is only valid for 24 hours. If you missed this window, you can request a new email verify notification when attempting to sign in to the Ring app or your account at Ring.com.

Check your spam folder. 

Although we take measures to deliver notifications to your inbox, it can be sent to your spam folder.

I don't have access to my Ring account email address.

You can still log in to your account with your password and your preferred verification method: by Text Message or Authenticator App. When you have successfully signed in, you can update your email.

Learn more about Account Verification

I don't have access to my Ring account email address or phone number. 

We recommend you contact our Customer Support Team to help troubleshoot your issue.

I didn't authorize my email address change.

If it wasn't you who changed your email address in your Ring account, we strongly recommend you contact our Customer Support Team immediately.

Last updated 5 months ago