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Cancel a Ring Protect Subscription Plan

Cancel your Ring Protect subscription for any reason on ring.com (or amazon.com, if you purchased your subscription there). There are no long-term commitments for your subscription. 

Download any videos you want to keep

When you cancel a Ring Protect subscription, all of your recorded videos will be permanently deleted. To save any videos, you must download them before cancelling your Ring Protect plan.

Learn how to download your Ring videos here.

Cancel a subscription on Ring.com

  1. Select
    Protect Plan
    on the top menu.
  2. Select the plan you want to cancel.
  3. Select when to cancel the plan (now or at the end of the billing cycle).
  4. Confirm cancellation.
  5. Provide reason for cancellation

Cancel a subscription on Amazon.com

  1. Log in to your Amazon account.
  2. Select
    Cancel Subscription
    next to the Ring Protect plan you want to cancel.
  3. Confirm the cancellation.

Refund policies

If you’re eligible for a refund, the refund amount will be returned to the payment method in your Ring account. Please allow up to 10 business days for the refund to process.

  • If you no longer have the debit or credit card that was on the Ring account, contact your financial institution for instructions on how to receive your refund.
  • If you paid with SEPA and it has been more than 180 days since your payment, please contact
    .

Annual plans

If you cancel an annual plan, you’ll receive a prorated refund for unused time. For example, if you used your annual plan for six months, you’ll receive a refund for the remaining six months you didn’t use.

If you cancel after a new month of your annual plan has already started, you’ll be charged for that month's subscription fee. You'll be eligible for a refund or credit of the remainder of your annual subscription fee (minus any credits applied or partial refunds issued).

Monthly plans

If you cancel a monthly Ring Protect plan, you’ll receive a prorated refund for any unused days. For example, if you used your monthly plan for 15 days, you’ll get a refund for the remaining number of days in that month.

Get help for other account issues

Last updated 4 months ago