Ring devices and extreme temperatures

Learn how to combat the effects of hot and cold weather on battery-powered Ring doorbells and security cameras.

Optimum temperatures for Ring devices

Ring devices perform optimally when their temperature is around 75°F (25°C). They can operate normally between -4°F and 122°F (-20°C and 50°C).

Monitor the battery, especially in extreme temperatures. If the temperature is too hot or cold, you might notice charging issues or a shorter battery life.

How to protect your device

Exposure to direct sunlight or other weather conditions may change the temperature of your device and affect battery performance. There are steps you can take to keep your device working properly and protect it when temperatures get too high or low.

Cold weather

When the temperature drops to around freezing, the battery life will not be as long. Once the weather warms up and the battery is recharged, your battery will return to normal.

Charging in cold weather

Your device is designed to stop charging if the temperature is below freezing. You may need to bring it inside to charge it with a USB cable, instead of waiting for it to solar charge.

Hot weather

Extreme temperatures and other conditions can cause your Ring video doorbell or security camera to overheat.

Some devices will enter Device Cooldown to help keep your device safe, which will limit features and temporarily reduce video quality. If the temperature continues to rise, your device will turn off automatically to prevent damage.

Prolonged exposure to hot weather will negatively affect the overall lifetime of your battery. Install your device in a shaded area if possible.

Charging in hot weather

If your device gets too hot, it will not charge and can completely shut down. You might need to take it inside to cool down and then install it in a shaded area, if possible.

Device Cooldown and Level Lock hardware

If you have a Level Lock connected to a Ring device in Cooldown, your Amazon Sidewalk network might temporarily turn off and your Level Lock might appear offline in the Ring app. If this happens, wait until your Ring device returns to a normal operating temperature to manage your lock in the Ring app.

Your lock itself remains fully operational, and you can use the Level app to control it within Bluetooth range (about 30 feet).

If you need help, we recommend contacting Level support.