A curbside view of a modern home with multiple Ring devices installed

An Alternative to Police Response

When you subscribe to a Ring Home Standard or Premium plan subscription and add-on Alarm Professional Monitoring1 (sold separately), the trusted, third-party monitoring center can request police response in case of an emergency if your Ring Alarm is triggered while armed in Home or Away mode. You may be interested in an alternative response when an alarm is triggered by a security sensor or detector device at your home or business. Choose the responders you would like to show up by setting an alternative to police response.

Why Change Who You Want to Respond?

When choosing your responder, you decide who the Monitoring Center will call to request dispatch. You may live in a community that offers private security or another option for receiving an emergency response. In some cases, choosing a different option may provide a faster and more efficient response.

You must have Alarm Professional Monitoring1 and your Ring Alarm must be Armed to receive a response. You must contact Ring Alarm support to update who you want to send instead of police.

How to Setup Your Alternative Response to Police

  1. Contact
    . Inform the Ring Alarm representative that you would like to update your police response option.
  2. Have the name and phone number of the security guard or other responder that you want dispatched other than your local police.
  3. Contact Ring support via email at
    if you'd like to modify your police response options in the future.

Note: You do not have the option to make a dispatching agency your emergency contact.

Additional Information

  • The option to choose your responder is only available where Ring Alarm Professional Monitoring
    1
    service is offered: within the U.S. (excluding American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the US Virgin Islands) and in Canada (excluding Quebec).
  • Be aware that changing your responder is different from
    .
  • Changing your police response only applies to alarming events triggered by a security sensor or detector device.

¹
Professional Monitoring is an add-on plan that first requires a compatible Ring Home subscription. Both sold separately. Service available within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its monitoring center. Smoke and carbon monoxide monitoring is not available for business or commercially zoned addresses. See Ring Alarm licenses at: ring.com/licenses. Additional fees may be required for permits, false alarms, or Alarm Verified Guard Response, depending on your local jurisdiction.
Last updated 4 weeks ago
English (US)Change
©2024 Ring LLC or its affiliates
|
||