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Transfer ownership of a Ring device
...to the Ring app or website to review the request and respond to it. You can also follow the Authorise transfer request steps. The device will remain on the previous owner's account for up to 15 days. Within that time, they will be sent three emails about the transfer request...
What to know when your Ring Alarm goes offline
...on battery backup. When power returns, the battery will recharge until it reaches full power. SIM card specifications With cellular backup, you’ll remain covered in case your internet connection goes offline. For this, we use an AT&T SIM card, included with the Ring Alarm Base Station. Note: Only...
Moving with your Ring devices
...remove a Ring Alarm from your existing Location and set it up at a new Location instead, you’ll lose your settings, and any Ring subscription will remain attached to your old Location...
Video Preview Alerts
...Important note: In your iOS settings, the Low Data Mode toggle needs to remain off in order for Video Preview Alerts to work. On Android: Drag down the thumbnail to open up the full-frame snapshot. Important note: On Android...
Understanding Alarm Calls (formerly Assisted Monitoring)
...emergency contacts until the call has been answered and the notification acknowledged. Once a notification has been acknowledged, the system will remain in an alarming state...
Managing alerts for Video Doorbells and Security Cameras
...and doorbells You can stop Motion Alerts for all your doorbells and cameras with Alerts Snooze. Note: Doorbell Rings and Priority Alerts will remain on. To turn Alerts Snooze on or off for all cameras and doorbells, follow these steps in the Ring app: Tap the motion (crescent moon) icon at the...
Using privacy features in the Ring app
...a Live View, tap Activate Once on a compatible Ring device to enable Two-Way Talk. When you end the session, Audio Streaming and Recording will remain off...
Understanding Ring Protect subscriptions
...Your Ring device must be under the 1-year manufacturer's warranty when you add it to your subscription. Your compatible Ring subscription must remain active after your device's limited warranty ends. Your Ring device is not covered by another warranty, insurance policy, or service contract. Non...
Ring Intercom devices and subscription frequently asked questions
...Voicemail (Quick Replies) requires recording to be enabled because visitor messages are recorded. If you do not opt into recording, it will remain disabled. Other subscription features such as voicemail, Visitor Snapshots and Video Preview Alerts still work. You can enable recording anytime...
How to make your Ring Alarm ignore certain sensors
...update, or in the process of updating. You’ll be asked if you want to bypass them. If confirmed, the Alarm will arm. If declined, the Alarm will remain disarmed. Note: Your Alarm can bypass any sensor when in Home or Away mode...