Search Results
Showing results for offline
Fixing offline devices
...offline, you will not be able to view live video, get alerts, or record events around your home. Learn how to figure out why your device may be offline, and how to get it back online. Watch the video guide for troubleshooting wifi for Ring devices Checking if your device is offline There are a...
Base Station going offline while on Ethernet
...If your Base Station is connected to an Ethernet router and it goes offline without explanation: Make sure that port 6970 is open on your router. If it's not, opening it up should clear up your problem. Consult your...
What to know when your Ring Alarm goes offline
...uses to continue to protect your home even if circumstances arise that would ordinarily knock the system offline. Note: If the Base Station goes offline, you will be unable to access or control your devices through the app, but your device will remain armed, and the Ring Alarm siren will still...
Fixing offline Ring Alarm or Z-Wave devices
...your router using an ethernet cable. Try multiple ports, and make sure the Ring Alarm is the only device connected via ethernet. How to reconnect offline Ring Alarm Z-Wave devices If your Ring Alarm Z-Wave devices (such as Contact Sensors or Motion Detectors) are offline or have a weak connection...
Fixing audio and video issues
...Factory reset or power cycle your Ring device: If your device remains offline, or is not responding, perform a factory reset or power cycle your device before performing a new setup. Learn more about how to perform a reset...
Understanding security camera light patterns
...Learn about light patterns for security cameras. Light patterns may be different if your security camera is offline. Learn how to reconnect your camera to wifi in the Ring app. Learn about Indoor Cam light patterns Learn about Outdoor Cam and Stick Up Cam light...
Troubleshoot notifications from Ring
...You can see the status of your device from the main dashboard in the Ring app or on Ring.com. Learn how to reconnect offline devices. Turn on alerts for your Ring device: Make sure alerts are toggled on in the Ring app for the devices you want to receive notifications...
Moving with your Ring devices
...at your new location When you’re at your new address, you’ll see a triangular warning symbol in the Ring app dashboard next to any device that’s offline. Follow these steps to reconnect your devices at your new home: Open the Ring app to the main dashboard. Tap more (•••) on the camera you want to...
Amazon Key Access troubleshooting for property managers
...until the device is fully operational again. If the issue persists, contact Amazon Key Customer Support. Common reasons Amazon Key Access may be offline No power to your Amazon Key Access panel or controller If the Ethernet cable from your Amazon Key Access controller is unplugged, the controller...
Troubleshooting tampered Contact Sensors
...If the sensor is still tampered, it is likely offline. If you have an Outdoor Contact Sensor , check the device to ensure that it hasn’t fallen off of your outdoor gate or shed due to inclement...