Helpful DIY solutions for common problems

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• Reconnect to / change your wifi network
• Add another person to your account
• Not seeing videos in your app
• Change your phone number
• Forgot password
• Ring subscription plan (subscribe to get recorded videos)
• Track your order
• Installation instructions for all devices

   

Wifi, battery and power problems

Top articles for Ring Video Doorbells and Security Cameras

• How to reconnect to wifi or change your wifi network
• How to check your battery charge percentage in the Ring app

   
  • How to charge your battery

     
  • Troubleshoot a battery that's draining too fast
• Can't connect to Ring network during setup
• In app setup failing repeatedly

Login and account verification

• Forgot your Ring account password

   
• Authorising a new device or browser by generating a one-time password
• Understanding two-step verification
  • How to change your two-step verification code from email to text message (SMS)

Ring app features (Adding a Shared User, Live View, notifications)

• How to add another person (Shared User) to your Ring account (video)
• Live View troubleshooting

   
• Utilising motion detection with your battery-powered Ring devices
  • Customisable Motion Zones for battery-powered Ring devices (video)
  • Troubleshooting iOS (Apple) notifications

     
  • Troubleshooting Android notifications

     
• Downloading and updating the Ring app

   
• Mobile device compatibility and the Ring app
• Using Alexa to control your Ring Doorbell or Security Camera

Managing video recordings

• How to download and share videos (video)
• How to adjust your video storage time

   
• Ring app is having trouble showing video

Installation and setup

• Installation instructions for all devices

   
• Ring device manuals

Visit the Ring Help Centre

Get information on just about anything you need to know, including:

• Tracking your Ring.com order

   
• How to subscribe to a Ring plan

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