Ring Intercom Support

Frequently Asked Questions: Get the answers to our most asked questions instantly

How do I know if Ring Intercom is compatible with my intercom?

To check whether your existing intercom is compatible with Ring Intercom, visit the Compatibility Checker on Ring.com.

Do I need my landlord's permission to install Ring Intercom?

Your residence may have rules limiting the installation and use of Ring Intercom and some of its features. Please check and ensure you comply with any applicable rules.

I don’t live in an apartment building but I have an intercom system, will Ring Intercom work for me?

Yes. Ring Intercom works with compatible intercom systems, enabling you to speak to visitors via Two-Way Talk, unlock your building entrance, share Ring Intercom functionality with members of your household and activate Auto-Verify for Amazon Deliveries, all from the Ring app.

Does Ring Intercom record or store my conversations?

No. By default Ring Intercom does not record or store conversations.

If you are the owner of another Ring device on your property, such as a Video Doorbell or Security Camera, you can connect this device to your Ring Intercom via the Ring app, using the Linked Devices feature. With Linked Devices activated and a Ring Home plan in place, a visitor interacting with your building intercom will trigger your other selected Ring device to start recording.

Do I need a Ring Home Plan to receive notifications?

No. Notifications are available without a Ring Home plan.

Can I also enable direct access to my apartment for visitors or delivery drivers?

No. Ring Intercom only allows you to unlock the entrance to your apartment building, not your apartment itself.

My intercom opens multiple common entrances, will I be able to open them all through the Ring app?

It depends on the brand and model of your existing intercom system. We recommend that you use the compatibility checker to confirm whether your intercom system supports this functionality.

Does Auto-Verify for Amazon Deliveries mean that my packages are left in the lobby of my building?

No. If you have activated Auto-Verify for Amazon Deliveries, your packages will continue to be delivered according to the preferences you have set in your Amazon account. More information about Auto-Verify for Amazon Deliveries.

If I have a video intercom, will I be able to see who is at the building entrance?

No, you will not be able to stream or record video if you connect Ring Intercom with your video intercom system but you will be able to speak to visitors at your building entrance and buzz them in using your smartphone.

For help with your Ring Intercom issue, you can reach us via chat, scheduled call, phone, or email.

Important: If you are contacting support with a compatibility or troubleshooting query, take clear photos of: