Error codes and network issues for Ring Intercom

What to know

Ring Intercom requires a 2.4 GHz wifi connection and a compatible intercom system to complete setup. If you encounter an error code during setup, find your error code below and follow the resolution steps for your specific issue. Before troubleshooting Ring Intercom error codes, verify that you have:

• A 2.4 GHz wifi network with internet access
• The latest version of the Ring app installed on your Android or iOS mobile device
• Your wifi network name and password
• Access to your intercom’s wiring diagram in the Ring app

Resolving Ring Intercom error codes

Review the error codes below to learn what they mean, possible causes of the error, and steps to resolve the issue. If the issue persists after following all of the resolution steps for that error, contact Ring Customer Support for additional assistance.

Error code: P16-33-422, P16-23, P16-10-422

Issue and possible causes: Ring Intercom cannot connect to wifi during setup.

• This is commonly caused by a 5 GHz-only or dual-band router, a weak signal at the Ring Intercom, or general wifi instability.

Resolution steps:

1. Verify that the wifi connection is 2.4 GHz. If you have a 5 GHz or a combined dual-band network, separate the 2.4 GHz and 5 GHz bands or create a 2.4 GHz guest network for Ring Intercom in your router settings. Contact your internet service provider (ISP) if you need help accessing or changing your router settings.
2. In the Ring app, review your device’s received signal strength indicator (RSSI). If the indicator is orange or red, move your router closer to the Ring Intercom or use a wifi extender.
3. Set up Ring Intercom using a mobile hotspot on a second mobile device to rule out potential home wifi issues.
4. Use your mobile device at the lobby panel to check wifi connectivity. If the signal is weak or unavailable at the lobby, switch to mobile data while completing that portion of the setup.

Error code: P7-07

Issue and possible causes: Ring Intercom has difficulty connecting to wifi during initial setup.

• This does not indicate a post-setup connectivity problem and is commonly caused by a 5 GHz network, weak signal, or poor wifi coverage at the lobby panel.

Resolution steps:

1. Verify that the wifi connection is 2.4 GHz. If you have a 5 GHz or a combined dual-band network, separate the 2.4 GHz and 5 GHz bands or create a 2.4 GHz guest network for Ring Intercom in your router settings. Contact your internet service provider (ISP) if you need help accessing or changing your router settings.
2. In the Ring app, review your device’s RSSI. If the indicator is orange or red, move your router closer to the Ring Intercom or use a wifi extender.
3. Set up Ring Intercom using a mobile hotspot on a second mobile device to rule out potential home wifi issues.
4. Use your mobile device at the lobby panel to check wifi connectivity. If the signal is weak or unavailable at the lobby, switch to mobile data while completing that portion of the setup.

Error code: P16-33-20032001, P16-33

Issue and possible causes: Ring Intercom fails during the Testing Mode step despite being connected to the network.

• This is commonly caused by incorrect or loose wiring connections.

Resolution steps:

1. Using the wiring diagram provided for your intercom model in the Ring app, verify that all wires are connected to the correct terminals and gently tug on each wire to confirm it is firmly seated. No wire should come loose when tugged.
2. Connect each wire to the corresponding socket one at a time to avoid accidental short circuits.
3. Contact Ring Customer Support if the issue persists after checking and securing wiring. You might be asked to provide photos of your wiring.

Error code: P16-110

Issue and possible causes: The door was unable to unlock during the Testing Mode step of setup.

• This is most likely a wiring issue. It could also be related to the presence of an external unlock button or an issue with the A-5 or C-5 terminal connection.

Resolution steps:

1. Using the wiring diagram provided for your intercom model in the Ring app, verify that all wires are connected to the correct terminals and gently tug on each wire to confirm it is firmly seated. No wire should come loose when tugged.
2. Look for an external unlock button on your intercom. If your system has a separate unlock button, verify that it is properly connected.
3. Check the A-5 or C-5 terminal and verify if there is an existing wire in the terminal where the Ring Intercom’s A-5 or C-5 wire is connected.
4. If the wiring appears correct but the door still does not unlock during testing after setup, select

   Yes, it unlocked

   and confirm that you hear the welcome melody.
5. Contact Ring Customer Support if the door still does not unlock after completing setup.

Error code: P16-130

Issue and possible causes: A welcome melody or unlock signal was not heard during Testing Mode.

• This is commonly caused by a wiring issue affecting the audio or signal path.

Resolution steps:

1. Using the wiring diagram provided for your intercom model in the Ring app, verify that all wires are connected to the correct terminals and gently tug on each wire to confirm it is firmly seated. No wire should come loose when tugged.
2. If the wiring appears correct but the door still does not unlock during testing after setup, select

   Yes, it unlocked

   and confirm that you hear the welcome melody.
3. Contact Ring Customer Support if audio issues persist after setup. For example, if you cannot hear sound from the app to the lobby panel or vice versa. Describe the audio issue in detail when contacting support.

Error code: P16-160

Issue and possible causes: Ring Intercom is unable to detect an incoming call during Testing Mode on a digital or analogue handset.

• For digital handsets, this is commonly caused by incorrect intercom model selection in the app, a wiring issue, or failure to press the call button at the correct time during setup.
• For analogue handsets, this is commonly caused by incorrect intercom model selection in the app, a wiring issue, or the presence of an external chime requiring additional configuration.

Resolution steps:

1. Verify your intercom model and confirm that you selected the correct make and model of your intercom during setup in the Ring app.
2. Using the wiring diagram provided for your intercom model in the Ring app, verify that all wires are connected to the correct terminals and gently tug on each wire to confirm it is firmly seated. No wire should come loose when tugged.
3. Press the call button at the lobby panel when the Ring app asks during the setup process. Wait five seconds at each stage when prompted by the Ring app.
4. For analogue handsets, look at the terminal where the Ring Intercom’s A-6 or C-6 wire is connected. If there is no existing wire in that terminal, you might have an external chime that requires additional configuration. Contact Ring Customer Support for guidance.
5. If the issue persists after your first setup attempt, follow the steps for resolving persistent detection failure below.

Resolving persistent detection failure

Issue and possible causes: Persistent incoming call detection failure on first setup attempt on all handset types. Setup might not have been completed correctly on the first attempt, or a step might have been missed or timed out. Rerunning setup from scratch often resolves this.

Resolution steps:

1. Remove Ring Intercom from the Ring app, then follow the in-app prompts to set up the device again from the beginning.
2. During the new setup, wait five seconds at each stage when prompted by the Ring app.
3. During the last stage of setup, press the doorbell button several times.
4. Contact Ring Customer Support if the issue persists after reattempting setup.

Error code: P16-170

Issue and possible causes: The setup process did not complete, possibly due to a missed step, skipped instruction, or exiting the setup flow before completion.

Resolution steps:

1. Restart the setup process. Open the Ring app and begin the setup process again from the beginning.
2. Follow each step carefully. Pay close attention to each on-screen instruction and complete every step before moving to the next.
3. Contact Ring Customer Support if you continue to receive this error after restarting setup.

Error code: P16-10-20032001

Issue and possible causes: Possible wiring issue or an underlying hardware fault detected on Ring Intercom. Incorrect terminal connections or loose wires are the most common cause.

Resolution steps:

1. Using the wiring diagram provided for your intercom model in the Ring app, verify that all wires are connected to the correct terminals and gently tug on each wire to confirm it is firmly seated. No wire should come loose when tugged.
2. Connect each wire one at a time to avoid accidental short circuits.
3. Contact Ring Customer Support if the issue persists. You might be asked to provide photos of your wiring for further investigation.