Updating your jurisdiction

If your public safety service or local authority's Neighbours Verified account jurisdiction is incomplete and excludes areas you serve, follow these steps. 

To create or update your jurisdiction, you'll need to submit the following files in Geographic Information System (GIS) unzipped shapefile format to ensure accurate mapping. These files must contain your department's jurisdiction boundary lines, excluding any street data:  

• shp - The main file storing feature geometry. This file is essential for updating jurisdiction boundaries. 
• shx - The index file storing the index of the feature geometry. 
• dbf - The dBASE table storing attribute information of features. 

It's essential to keep all three binary files together as the shapefile set. Depending on the programme used, additional files might be generated. 

Optional files (include if available): 

While not mandatory, including these additional files can improve the accuracy of the update: 

• sbx 
• sbn 
• ​​prj​ 
• cpg 
• ​​qmd​ 

 Instructions: 

1. Gather all necessary files:

   Ensure you have collected all the required files mentioned above. We cannot process updates with incomplete data.  
2. Contact your GIS specialist:

   If you encounter difficulties gathering the required files, please reach out to your GIS specialist. They should be able to assist you in obtaining the necessary files.  
3. Submission:

   Upon compiling all the necessary files, please email them to

   publicsafetysupport@ring.com

   . Additionally, include a brief informative note detailing the reasons for the update. Providing context will assist our team in ensuring a seamless and accurate update process.