Neighbours by Ring Community Guidelines
Ring's mission is to make neighbourhoods safer. These guidelines shape the content that keeps your community informed and connected.
Select a section below to learn more.
Tell your neighbours what happened
Your neighbours should understand how your post relates to their safety or community. Include enough detail for your neighbours to respond or make their own decisions.
Keep it local
Neighbours is for your community. Keep it specific to your area, honest, and in service of the people around you.
Post in good faith
Post about your neighbourhood in good faith. If it's not specific to your area or not sincere, it doesn't belong here.
Not a marketplace or soapbox
Solicitations, politics, election information, and personal disputes don’t belong here.
Be neighbourly
Treat people fairly and respectfully, on camera and off. Be helpful, protect privacy, and keep it civil.
Keep it civil and safe
Be respectful to people, on camera and off. Don’t normalise, promote, or glorify violence or endanger others.
Respect people's privacy
Protect others’ privacy the way you’d want yours protected. Don’t post personal information to target or shame, children without consent, people in distress, or graphic or sexual content.
Stick to the facts
Tell your neighbours what happened and let them draw their own conclusions. Don't let assumptions do the heavy lifting.
Make descriptions count
Descriptions of individuals should help your neighbours recognise a specific person. If it doesn't, leave it out.
No hate
Content that expresses hatred, contempt, or inferiority toward people based on who they are is never permitted.
No illegal or harmful content
It should go without saying but don’t post any illegal or harmful content. This includes pornographic content, CSAM, NCII, illicit activities, IP infringement, bullying and any content that encourages, promotes or provides instructions for suicide, self-harm, eating disorders, violence, dangerous stunts and challenges or harmful substances.
What happens when a post doesn't meet these guidelines
If your post doesn’t meet a guideline, we may refuse to publish or remove it. If you see something that violates a guideline, report it within the app or email us a screenshot to communityalerts@cs.ring.com and we will swiftly take down such content. If you want to make a complaint about an action taken in relation to a post, you can do so by responding to the message you received. Complaints without any clear basis will not be considered.
Some content, like hate speech, intentional abuse, or harm facilitation, may be removed without a path to repost.
We reserve the right to remove any content or restrict any account at our sole discretion, at any time, with or without notice, for any conduct that we determine to be inappropriate, harmful, or inconsistent with our guidelines. Our restrictions may include temporary suspension or permanent bans, based on the severity of the violation, history of violations, and prior warnings.
You may encounter content from other users that you find objectionable. While we take steps to enforce these Guidelines, we are not responsible for content posted by individual users.
If you see content that depicts nonconsensual intimate images, you can report it by flagging the content in the app under Privacy Concern or emailing a screenshot to communityalerts@cs.ring.com. Include the name and contact info of the person shown, the location of the content, and a brief statement that it was shared without consent.
Neighbours is a free service and does not require a Ring device. We may update these guidelines at any time.