Upgrade your Virtual Key to Virtual Intercom (for residents and staff)

Use your Amazon Key Access Control System as a Virtual Intercom so your visitors can contact you and you can buzz them in from anywhere.

Note: This is only possible if you are a resident of a property that has an Amazon Key Access panel installed and active.

If your property recently upgraded from Virtual Key to Virtual Intercom, you can use your Key Access panel to speak to and visually verify visitors before buzzing them in on the Ring app.

Upgrade your Amazon Key Access service

How to upgrade your Amazon Key Access service

In the Ring app:

1. Open the Ring app to the main dashboard.

2. Tap the intercom's tile under Devices.

3. Tap your device's Settings.

4. Tap

   Key Access Settings.
5. Tap

   Key Access Settings.
6. Tap the

   New Features Available

   banner.
   • Follow the on-screen instructions to set up your display preferences.

If you're using a mobile device, tap the button below to upgrade your service.

How to change your name in the resident directory

In the Ring app:

1. Open the Ring app to the main dashboard.

2. Tap the intercom's tile under Devices.

3. Tap your device's Settings.

4. Tap

   Key Access Settings.
5. Tap

   Display Preferences.
6. Tap

   Display Name.
7. Edit the text field to change the name.
8. Tap

   Save

   in the top right corner of your screen.

How to hide your name or unit number in the resident directory

In the Ring app:

1. Open the Ring app to the main dashboard.

2. Tap the intercom's tile under Devices.

3. Tap your device's Settings.
4. Tap

   Key Access Settings.
5. Tap

   Display Preferences
6. Toggle

   Hide Name or Hide Unit

   to the on position.