Ring app not showing video or connecting to my Ring device

If you can't open Live View, see video on the Ring app, or your camera times out when you're getting an Activating Device message, there could be a problem with the data transfer between your device and the Ring app. Follow these steps to troubleshoot your device.

If you see pink video from your security camera, try rebooting it from the Ring app.

Things to check

Make sure Tap Camera Preview for Live View is turned on

  1. In the Ring app, tap the
    menu (≡).
  2. Tap
    Devices
    and select your device.
  3. Tap
    Device Settings.
  4. Tap
    Video Settings.
  5. Check that the
    Tap Camera Preview for Live View
    toggle is
    on
    (blue).

Make sure Live View is enabled for your current mode

If you have a Ring Alarm or have enabled Modes for your devices:

  1. In the Ring app, tap the
    menu (≡)
    .
  2. Tap
    Settings
    , then tap
    Modes and Automations
    .
  3. Tap
    Modes
    .
  4. Choose the Mode you're currently using (
    Disarmed
    ,
    Home
    , or
    Away
    ).
    • Note
      : You can check which Mode you're using by checking which of the three is highlighted at the top of your dashboard (tap
      menu ≡
      , then
      Dashboard
      ).
  5. Tap your device to adjust its
    Motion Detection
    and
    Privacy Settings
    for this Mode.
  6. Under Privacy Settings, make sure that the
    Live View toggle
    is set to
    on
    (blue).

Check your mobile device's wifi connection

Take a look at your wifi connection in your mobile device's settings. Are you getting a strong signal? If not, you may need to change or reconnect your wifi network. 

Check the connection between your wifi router and your Ring device

If your internet speeds are good, you may still have an issue with the strength of the signal between your router and the Ring device. Signal strength is just as important as speed when it comes to transmitting video from your Ring device to your Ring app.  

Check your Ring device's wifi signal strength in the Ring app

  1. Open the Ring app.
  2. Tap the
    menu
    (≡)
    , then tap
    Devices
    .
  3. Select the Ring device you would like to test.
  4. Tap on
    Device Health
    .
  5. On the
    Device Health
    screen, look at your
    Signal Strength
    (under the Network section). 

Things to try

Make sure your Ring app is up to date and update your mobile device's operating system

Move your router out of the cupboard or from behind the sofa

This is a simple way to improve your connection and overall device performance.

wifinoise_couch.gif
wifinoise_closet.gif
Move router out from behind sofa
Move router out of cupboard

If possible, try moving your router and Ring device closer together

Try this fix to address potential poor signal strength caused by the distance between the router and your Ring device, the layout of your home, interference from devices like TVs or game consoles, or materials in your home such as stucco, brick, metal, large mirrors, or glass doors.

Reboot your device from the Ring app.

Last updated 2 months ago