Using WallCall for residents

How do I set up Ring WallCall in the Ring app?

Install the Ring app and sign in

Step 1: Download and install the Ring app using one of the links below. If you already have the Ring app, go to Step 2.

• Apple App Store

  :

  Ring - Always Home on the App Store
• Google Play Store

  :

  Ring - Always Home - Apps on Google Play

Step 2: Sign in to the Ring app using the email address you provided to your property manager. If that email address is not associated with a Ring account:

• Create a

  new Ring account

  using the email address you provided to your property manager and sign in, OR
• Ask your property manager to change your email address to the one associated with your

  existing Ring account

  .

Set up Ring WallCall

• Go to the Ring app and tap the

  menu (≡)

  in the top left corner of your screen.
• Tap

  Set Up a Device

  .
• Tap

  Locks & Access Devices

  .
• Tap

  WallCall

  and follow the on-screen instructions.

Note: During setup, when asked Where would you like to set up your WallCall, select a location where Ring WallCall is installed. If your Ring WallCall location is not listed, select Add a new Location to add it to the list.

I received an email with instructions for how to set up Ring WallCall in the Ring app, but I do not see a Ring WallCall panel at my property. What should I do?

Even if your property does not have a Ring WallCall panel, you can still use Ring WallCall and the Ring app to let yourself in (see below).

How to let yourself into the property using Ring WallCall

After setting up Ring WallCall in the Ring app, you will see a Lock icon on the Ring app home screen (Dashboard) along with one of the following labels:

• Locks
  • Tap

    Locks

    to view the entrances enabled with Ring WallCall, then tap the Lock icon corresponding to the one you want to unlock if there are multiple Ring WallCall-enabled entrances at your property.
• Front Door/Back Door (or other name)
  • Tap the Lock icon to unlock it if there is one Ring WallCall-enabled entrance at your property.

Note: It may take a few seconds for the Lock icon to appear on your screen. If the icon does not appear, close and re-open the Ring app.

How to view access history

• Open the Ring app.
• On the Ring app and tap the

  menu (≡)

  in the top left corner.
• Tap

  Devices.
• Tap the

  entrance

  for which you want to view the access history.
• Tap

  Event History

  to view the access history.

Can I view other residents' access history in the Ring app?

No, you can only view your own personal access history.

How do I extend my Ring WallCall service end date?

This is managed by your property manager. Please reach out to them directly.

How to remove yourself from Ring WallCall

Choose one of the following options:

Option 1: Remove yourself from Ring WallCall.

• Open the Ring app.
• On the Ring app home screen (Dashboard), tap the

  three-line icon

  in the top left corner of your screen.
• Tap

  Devices.
• Tap any Ring WallCall-enabled

  Location.
• Tap

  Device Settings.
• Tap

  WallCall Settings.
• Tap

  Remove WallCall Access

  and follow the on-screen instructions.

Note: Removing your Ring WallCall Access from one Location at your property will automatically remove you from all other Ring WallCall Locations at that property.

Option 2: Have property management remove your access.

Reach out to your property manager and ask them to remove you from Ring WallCall.

I removed myself from Ring WallCall, but I want to use it again. What should I do?

Ring WallCall usage is managed by your property manager. Please reach out to them directly and ask them to reinstate your ability to use Ring WallCall at your property.

Information for residents with WallCall

The following questions are ONLY applicable to residents of buildings with a WallCall panel installed and active.

How do I change my name in the Ring WallCall resident directory?

• Open the Ring app.
• On the Ring app and tap the

  menu (≡)

  in the top left corner of your screen.
• Tap

  Devices.
• Tap

  any Ring WallCall-enabled location.
• Tap

  Device Settings.
• Tap

  WallCall Settings.
• Tap

  Display Names.
• Edit the text field to change the name.
• Tap

  Save

  in the top right corner of your screen.

How do I hide my name in the Ring WallCall resident directory?

• Open the Ring app.
• On the Ring app and tap the

  menu (≡)

  in the top left corner of your screen.
• Tap

  Devices.
• Tap

  any Ring WallCall-enabled location.
• Tap

  Device Settings.
• Tap

  WallCall Settings.
• Flip the

  Hide Name

  toggle to blue.
  • Note:

    When the toggle is blue, your name will not be displayed in the directory.

How do I hide my unit number in the Ring WallCall resident directory?

• Open the Ring app.
• On the Ring app and tap the

  menu (≡)

  in the top left corner of your screen.
• Tap

  Devices.
• Tap

  any Ring WallCall-enabled location.
• Tap

  Device Settings.
• Tap

  WallCall Settings.
• Flip the

  Hide Unit

  toggle to blue.
  • Note:

    When the toggle is blue, your unit number will not be displayed in the directory.

What are Ring Alerts for Ring WallCall, and how do I turn them on and off?

Ring Alerts are the notifications you receive when a visitor contacts you using a Ring device. To toggle Ring Alerts on or off:

• Open the Ring app.
• On the Ring app and tap the

  menu (≡)

  in the top left corner of your screen.
• Tap

  Devices.
• Tap

  any Ring WallCall enabled location.
• To the right of the Lock icon, you will see the toggle for Ring Alerts.
• When the toggle is blue, Ring Alerts are turned on. To turn Ring Alerts off, flip the toggle.
  • Note:

    When you turn off Ring Alerts for Ring WallCall, the toggle will turn grey and you will not receive a notification when a visitor contacts you using Ring WallCall flip the toggle.

What are Unlock Alerts for Ring WallCall, and how do I turn them on and off?

Unlock Alerts are the notifications you receive when you unlock a Ring WallCall-enabled entrance. To toggle Unlock Alerts on or off:

• Open the Ring app.
• On the Ring app and tap the

  menu (≡)

  in the top left corner of your screen.
• Tap

  Devices.
• Tap

  any Ring WallCall enabled location.
• To the right of the Lock icon, you will see the toggle for Unlock Alerts.
• When the toggle is blue, Unlock Alerts are turned on.
  • Note:

    When you turn off Unlock Alerts for Ring WallCall, the toggle turns grey. To turn Unlock Alerts off, flip the toggle.

Need more help?

Please contact Customer Support.