Troubleshooting your Ring Alarm Keypad (1st Generation)

Follow these steps to help resolve issues with your Ring Alarm Keypad (1st Generation).

Tap here to learn about Ring Alarm Keypad (1st Generation) light patterns.

If your Keypad (1st Generation) won’t connect

1. Unplug the Keypad from power and then plug it in again. If this doesn't work, try moving the Keypad closer to the Base Station and plug it in. Note: You may need to use a

   Ring Alarm Range Extender

   .
2. If nothing happens, press and hold the number 1 button for five seconds.

How to remove Keypad (1st Generation) from your Ring Alarm

Before removing your Keypad from your Ring Alarm, make sure you have disarmed your system to avoid triggering a false alarm.

To remove the Keypad:

1. Unplug the Keypad.
2. Open the the Ring app.
3. Tap

   menu (☰)

   .
4. Tap

   Devices
5. Then, tap

   Keypad 1st Gen

   under the Keypads section.
6. Tap the

   Device Settings

   tile.
7. Tap

   Remove Device

   at the bottom of the screen.
8. Confirm device removal by tapping

   Remove Device

   on the next screen.
9. Tap

   Got it

   once your Keypad is successfully removed.

Note: The app will let you know the device was removed. You should leave the Keypad unplugged until you're ready to set it up again.

To re-add the Keypad:

1. Open the Ring app.
2. Tap

   menu

   (☰).
3. Tap

   Set Up a Device

   .
4. Tap

   Security

   .
5. Tap

   Keypads

   .
6. Tap

   Keypad (2nd Generation)

   .
7. Follow the onscreen instructions by scanning the QR code on the Keypad

   or

   entering the 5-digit PIN code.

You’ll receive confirmation that the Keypad was added successfully. If not, choose the option to “Try Again.”

If your Keypad (1st Generation) still won't connect

1. Unplug the Keypad.
2. In the Ring app, tap

   Menu.
3. Tap

   Devices

   , then tap

   Alarm Base Station

   , then tap

   Base Station

   .
4. Tap

   Device Settings,

   Advanced Options

   , then

   Z-Wave.
5. Tap

   Remove Z-Wave Device

   . 
   Important

   Do not tap “Reset Z-Wave Network”. This will remove your entire Ring Alarm network and you’ll need to reset every device.
6. Tap

   Remove.
7. Press and hold the number 1 key on the Keypad for five seconds. The device should be removed successfully and you may now set up the device.

How to factory reset your Keypad (1st Generation)

Important This will remove device settings such as chirps and volume adjustments and reset the device back to the original default settings.

If you've tried all of the above steps and you're still having difficulty with your Keypad, you can try to factory reset the device.

1. With the Keypad plugged in, press and hold the number "5" button. 
2. Press the pinhole reset button on the back of the Keypad. A paperclip works well. Do not release the "5" button.
3. The Keypad will light up the ring briefly, then the network icon at the top left of the keypad will begin to flash. 
4. When the network icon stops flashing, release the "5" button.

If you have tried all of these steps and it still doesn’t work, review best practices for Ring Alarm Keypad setup and use. We also recommend reaching out to our Customer Support team for assistance.