Safety and compliance information for Ring Video Doorbell Elite
IMPORTANT PRODUCT INFORMATION
FAILURE TO FOLLOW THESE SAFETY INSTRUCTIONS COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE.
Warning! Improper installation may create risk of injury or damage to your device. Follow all mounting instructions and mount only on stable surfaces. Only use mounting hardware that is appropriate for your mounting surface to mount your device. Use caution when installing and mounting your device at an elevated position. Failure to do so may create risk of injury.
Watch for small parts! The device and accessories may present a choking hazard to small children. Keep them out of reach of small children.
SAFETY INFORMATION
Your device is water resistant and is suitable for outdoor use. However, your device is not intended for underwater use. To protect against electric shock, do not submerge or immerse your device or adapter in water or expose your device or adapter to other liquids. Do not spill any food or beverages on your device or adapter. Do not attempt to clean or polish your device or adapter with or expose your device or adapter to oil, lotion, or abrasive substances. Do not expose your device or adapter to salt water or other conductive liquids. Do not expose your device or adapter to pressurised water, high velocity water, or extremely humid conditions (such as a steam room). If your device or adapter gets wet from immersion in water or high pressure water, carefully unplug all cables without getting your hands wet and wait for it to dry completely before plugging it in again. Do not attempt to dry your device or adapter with an external heat source, such as a microwave oven or a hair dryer. To avoid risk of electric shock, do not touch your device or adapter or any wires connected to your device during a lightning storm while your device or adapter is plugged in. If your device or adapter appears to be damaged, discontinue use immediately. Protect your device from direct sunlight.
The power adapters and PoE injector are for indoor use only. Only use accessories that are recommended by the manufacturer. Use of third-party accessories may lead to damage to your device or the accessory and may cause fire, electric shock, or injury. Handle your device and its accessories with care. Your device or its accessories may have pointed edges which can lead to scratches, cuts, or other physical injury.
Your device does not have an on/off button. If you wish to stop power from flowing into your device, unplug the power adapter or disconnect the network cable. Only use the specified power adapter with your device. Do not plug multiple electric devices into the same wall socket. Overloading a socket can cause it to overheat and may result in a fire.
Other safety considerations
• Do not force the adapter into a power outlet.
• Do not expose the adapter or cable to liquids.
• If the adapter or cable appears damaged, discontinue use immediately.
• Install your power adapter into an easily accessible socket-outlet located near the equipment that will be plugged into or powered by the adapter.
BATTERY SAFETY
HANDLE WITH CARE. Your device contains a rechargeable lithium-ion battery and should be replaced only by a qualified service provider. Do not disassemble, open, crush, bend, deform, puncture, shred or attempt to access the battery in your device. Do not modify or remanufacture the battery, attempt to insert foreign objects into the battery, or immerse or expose it to water or other liquids, expose to fire, explosion or other hazard. Only use the battery for the system for which it is specified. Use of an unqualified battery or charger may present a risk of fire, explosion, leakage or other hazard. Do not short-circuit a battery or allow metallic conductive objects to come into contact with battery terminals. Avoid dropping the device or battery. If the device or battery is dropped, especially on a hard surface, and the user suspects damage, do not attempt repair. Contact customer service for assistance.
PRODUCT SPECIFICATIONS
Device Name: Video Doorbell Elite
Electrical Rating: 8~24 VAC, 50/60Hz, 40VA Max for internal doorbell control
PoE Specification: 802.3af or 802.3at compliant PoE injector / switch
PoE Adapter Model: DSA-18CB-12FCA + PSE3101DCG
Adapter made by: Dee Van Enterprise Co., Ltd
Temperature Rating: -20.5 °C to 48.5 °C
Wireless Features
• Dual-Band wifi (2.4 & 5 GHz)
• Bluetooth Low Energy
Maximum Equivalent Isotropically Radiated Power
• 2412 - 2472 MHz (Wifi Radio): 20 dBm
• 2402 - 2480 MHz (BTLE Radio): 10 dBm
• 5470 - 5725 MHz (Wifi Radio): 19.9 dBm
Class II apparatus
For indoor use
DECLARATION OF CONFORMITY
Hereby, Ring LLC declares that Ring Video Doorbell Elite is in compliance with Directive 2014/53/EU and UK Radio Equipment Regulation, RER 2017 (S.I. 2017/1206), including currently valid amendment(s). The full texts of the declarations of conformity and other applicable statements of compliance for this product are available at the following internet address: www.ring.com/DoC
RADIO FREQUENCY COMPLIANCE
In order to protect human health, this device meets the thresholds for exposure of the general public to electromagnetic fields according to Council Recommendation 1999/519/EC. This device should be installed and operated with at least 20 cm between the radiator and your body.
This device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range in the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Northern Ireland, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and Turkey.
This device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range in the United Kingdom.
RECYCLING YOUR DEVICE PROPERLY
In some areas, the disposal of certain electronic devices is regulated. Make sure you dispose of, or recycle, your device in accordance with your local laws and regulations. For information about recycling your device, go to amazon.com/devicesupport.
TERMS OF SERVICE AND WARRANTY
By purchasing or using the product, you agree to the Terms of Service found at ring.com/terms. For information on our warranty and any other applicable policy, visit ring.com/legal.
I. LIMITED WARRANTY
This is a “Limited Warranty” which gives you specific legal rights. You may also have other rights, which vary from jurisdiction to jurisdiction. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the limitation or exclusion under this Limited Warranty may not apply to you. Please keep your dated sales receipt; it is required for all warranty requests. Any dispute or controversy regarding this Limited Warranty arising from your use of your Ring products will be resolved by final and binding bilateral arbitration in accordance with the “Dispute Resolution” section of the Terms of Service (ring.com/terms).
1. What the warranty covers
For a period of one (1) year from the date of purchase of your Ring product, or one (1) year from the date of receipt of your replacement Ring product (see Section II below for details), Ring LLC (“Ring”) will, at its sole option, repair or replace any Ring products that malfunction due to defective parts or workmanship no charge to you. This warranty is not transferrable and applies only to the original consumer purchaser. Ring may, in its sole discretion, make any repair or replacement with new or refurbished product or components. If the product or component requiring repair or replacement is no longer available, Ring may, in its sole discretion, replace such product with a similar product of similar function.
2. What the warranty does not cover
Repair service, damage due to misuse, abuse, negligence or casualty (e.g., fire), acts of God (including but not limited to lightning, flood, tornado, earthquake, or hurricane), and consumable parts (including batteries) are not covered by this warranty. Damage from unauthorised service or modification of the product or of any furnished component will void this warranty in its entirety. This warranty does not include reimbursement for inconvenience, installation, loss of use, or unauthorised service. In addition, this warranty does not cover any losses, injuries to persons, loss of property or general damages. This warranty, our theft protection, and community support services do not apply to any products purchased from third party sellers on eBay, and other online marketplaces. We strongly suggest that you do not buy Ring products from any unauthorised sellers, as such products may be used, defective, counterfeit or may not be designed for use in your country. This warranty covers only Ring products and is not extended to other equipment, components, or devices that a customer uses in conjunction with our products. Ring’s maximum liability under this warranty is limited to the original purchase price of the Ring product in question.
THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY, REPRESENTATION OR CONDITION OF MERCHANTABILITY OR THAT THE PRODUCTS ARE FIT FOR ANY PARTICULAR PURPOSE OR USE, AND SPECIFICALLY IN LIEU OF ALL SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES. IF RING LLC CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG A STATUTORY OR IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE CUSTOMER AND THERE SHALL BE NO LIABILITY ON THE PART OF RING LLC FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ANY LOSS OF BUSINESS OR PROFITS, WHETHER OR NOT FORESEEABLE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.
This limited warranty gives you specific rights. You may have additional rights under applicable law, and this limited warranty does not affect such rights.
II. THEFT PROTECTION
If your Ring camera or doorbell product is stolen at any time after your purchase, Ring LLC will replace the stolen device at no charge to you. This theft protection is not transferable and applies only to the original consumer purchaser. Coverage of this theft protection is limited to one (1) replacement only for each Ring camera or doorbell product that you have purchased. Theft protection does not apply to any products purchased from third party sellers on eBay and other online marketplaces. Any claim based on theft of your Ring camera or doorbell product must be submitted within fifteen (15) days of the theft and include the original sales receipt, and a copy of a police report evidencing that you reported the theft to the police. Failure to report the theft to police voids this theft protection.
III. HOW TO OBTAIN SERVICE
To obtain the benefit of the above limited warranty, please contact Ring community support at ring.com/callus.
• UK: +44 1727 26 3045
• EU: +800 87 00 97 81 (toll-free)
For warranty requests
Please be prepared to describe the product that needs service, the nature of the problem and to provide proof of purchase. You will also be required to return your existing device in accordance with directions that will be provided by Ring. Ring has no warranty obligations with respect any products that are excluded from warranty pursuant to Paragraph 2 above, as reasonably determined by Ring, and the owner of such device shall bear all shipping costs for the return of such product to owner. Any claim under this Limited Warranty must be submitted to Ring before the end of the warranty period described above. Please allow up to fourteen (14) business days for your warranty request to be processed.