Check your mobile device internet connection

To check your internet connection, troubleshoot Airplane Mode, or remove a VPN network from your mobile device or tablet—please visit your manufacturer's support website for step-by-step instructions.

Download the Ring app for the latest features and fixes.

Reasons why your Ring devices may be offline

  • Your location's internet may not be working, or your internet service provider (ISP) is experiencing high traffic.
  • You recently changed to your wifi network, wifi password, or internet service provider.
  • You moved to a new location.
  • Your Ring device's internal battery may need to be recharged.
  • Your wired Ring device may not be receiving power, is unplugged, or the power is out.
  • Your Ring device may be too far from your wifi router.
  • Your Ring Chime Pro or wifi extender may be unplugged.

Checking your internet connection

We recommend visiting the following support websites to learn how to check your internet connection for your specific mobile device or tablet.

Turning Airplane Mode on/off

We recommend visiting the following support websites to learn how to turn Airplane Mode on/off for your mobile device or tablet.

Removing a VPN network

We recommend visiting the following support websites to learn how to remove a VPN network from your mobile device or tablet.

Last updated 10 months ago

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